On Sunday, we open at 11 AM. The phone rang at about 8 that day and I picked it up just in case it was an associate calling in for their schedule or something.
I get an earful of blasting music. It startles me. I trip over my lines and manage to just say, "Hello. Can I help you?"
A few seconds of loud music continues and then I hear "hello? Hellooo?" Then, the following convo occurs. It's hard to hear anything most of the time...and I had to ask him to repeat himself several times. You would think he'd get a clue...
Me: Yes, do you need help with something?
SC: Yeah, I want to buy a 10x13 storage building that was on sale yesterday.
Me: Well, we open at 11--
SC: Just help me out! Can you go see if it's still on sale?
Me: It's not.
SC: How do you know? You didn't even check!
Me: I set the sale. The 10x13 went off sale today.
SC: (Says something but I can't understand him because of the music)
Me: What was that?
SC: (sounding angry) Can you go see if you have any left?
Me: No, I can't, because the lights in the stockroom are out right now.
SC: Well, why? Can't you get a flashlight?
Me: Sir, we don't open until 11. Please call back then.
SC: Wait--
Me: Have a good day. *click*
I would have been more civil with him if he had turned down that stupid music. If you are going to call someone--especially a business--keep the background noise down! This guy was incrediably annoying. The phone rang nonstop for the next ten minutes, but I didn't pick it up. This guy just pissed me off.
note: the lights in the stockroom where the storage building kits are kept at low lighting during nonstore hours. I don't go in there unless I absolutely have to.
I get an earful of blasting music. It startles me. I trip over my lines and manage to just say, "Hello. Can I help you?"
A few seconds of loud music continues and then I hear "hello? Hellooo?" Then, the following convo occurs. It's hard to hear anything most of the time...and I had to ask him to repeat himself several times. You would think he'd get a clue...
Me: Yes, do you need help with something?
SC: Yeah, I want to buy a 10x13 storage building that was on sale yesterday.
Me: Well, we open at 11--
SC: Just help me out! Can you go see if it's still on sale?
Me: It's not.
SC: How do you know? You didn't even check!
Me: I set the sale. The 10x13 went off sale today.
SC: (Says something but I can't understand him because of the music)
Me: What was that?
SC: (sounding angry) Can you go see if you have any left?
Me: No, I can't, because the lights in the stockroom are out right now.
SC: Well, why? Can't you get a flashlight?
Me: Sir, we don't open until 11. Please call back then.
SC: Wait--
Me: Have a good day. *click*
I would have been more civil with him if he had turned down that stupid music. If you are going to call someone--especially a business--keep the background noise down! This guy was incrediably annoying. The phone rang nonstop for the next ten minutes, but I didn't pick it up. This guy just pissed me off.
note: the lights in the stockroom where the storage building kits are kept at low lighting during nonstore hours. I don't go in there unless I absolutely have to.
Comment