Earlier in the day I had noticed a man wearing a red shirt with his wife asking my co-worker if we cashed cashier's checks. No we do not nor have we ever. Not even the last owners who owned us took them. Even though he argued that they did but my co-worker who has been there seven years told him NO.
Anyway, it was a failry slow day and this same man comes back into my window. Keep in mind I wasn't the one who dealt with him or even talked to him earlier.
Me: May I help you?
SC: I may have talked to you earlier but you won't do these will you?
(I guess he thought different cashier, different outcome?)
I looked down at what he had and it was the cashier's check.
Me: unfortunately not, sir.
SC: Well then your boss can just shove it up his ass!
He bellowed some other crap for awhile but I just stood there calmly and stared at him.
SC: I hope you know you just lost a customer.
Me: (The whole time I have a big smile and being sickeningly sweet) Okay.
He got real mad that I didn't care whether or not he stayed.
SC: This place sucks! You people can all shove it up your ass! I've been coming here for years!
Me *thinking* : funny we haven't been open for years...
He finally moved to the side a little bit and in a very clear, loud sickenly sweet voice I said: Have a great day!
And then as he stared me down for a few more minutes I began to ignore him and help the customer behind him.
Now, I wouldn't be posting this if that were the end... Never is.
So, I went into the back and told my supervisor about what happened because I was worried he would come back and cause more trouble.
My supervisor is the most awesomest person ever when there is a jerk around. He has low tolerance for jerks.
So SV goes and calls security and gives a description from me.
Low and behold the same guy comes back to yell some more obscenities about our casino and guess who gets escorted out? Ha ha
Anyway, it was a failry slow day and this same man comes back into my window. Keep in mind I wasn't the one who dealt with him or even talked to him earlier.
Me: May I help you?
SC: I may have talked to you earlier but you won't do these will you?
(I guess he thought different cashier, different outcome?)
I looked down at what he had and it was the cashier's check.
Me: unfortunately not, sir.
SC: Well then your boss can just shove it up his ass!
He bellowed some other crap for awhile but I just stood there calmly and stared at him.
SC: I hope you know you just lost a customer.
Me: (The whole time I have a big smile and being sickeningly sweet) Okay.
He got real mad that I didn't care whether or not he stayed.
SC: This place sucks! You people can all shove it up your ass! I've been coming here for years!
Me *thinking* : funny we haven't been open for years...
He finally moved to the side a little bit and in a very clear, loud sickenly sweet voice I said: Have a great day!
And then as he stared me down for a few more minutes I began to ignore him and help the customer behind him.
Now, I wouldn't be posting this if that were the end... Never is.
So, I went into the back and told my supervisor about what happened because I was worried he would come back and cause more trouble.
My supervisor is the most awesomest person ever when there is a jerk around. He has low tolerance for jerks.
So SV goes and calls security and gives a description from me.
Low and behold the same guy comes back to yell some more obscenities about our casino and guess who gets escorted out? Ha ha
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