Okay, first off, I want to make it abundandtly clear that I have NO problems with the military. Grew up in a military family, have friends in every branch, and only reason I didn't go in myself was due to a broken neck and damaged nerves.
This happened a few days ago, and as always, the issue is waiting to be able to type it up.
As alot of my SC stories go, I can skip the details and basically just tell you that the customer wasn't home for the 4 hour delivery window.
There's a twist. All three showrooms here are next to bases for the U.S. Marines. We sell to ALOT of military families since they move so much.
Well, this particular Marine purchased a sofabed for his new studio apartment - and was generally a nice guy but he took the military pride thing WAY too far - you know those asshole doctors and lawyers that sign their name "Dr. Huge Asshat" or "Asshat Extrordinare, esq." and go apeshit if you don't write it down the same way or address them in that manner?
This was a guy like that in writing - put on his order form his rank in the Marines, same with his finance application (Corporal). I had made a comment about his rank and he was happy - he had just got promoted a month ago and was using the pay raise for the sofabed.
Flash forward to a week ago when he didn't get the sofa because he wasn't home. I pick up the phone and it might as well be the drill sargeant from Full Metal Jacket on the other end. Yelling, screaming, cursing, and by god, how dare we do this to a MARINE, and how we shouldn't fuck with the MARINES.
Now, for every friend I have in the military, they know at least one person who sadly has no other applicable skills except jump when told and shoot a gun at someone who's NOT in the military. At this point, I was kind of getting that vibe from him as alot of my close friends ARE Marines and they would never, ever act like this unless they were attracted to the armed forces from some deep seated rage issues.
So, do you think he was calm and reasonable?
And for everyone that got the first question right, do you think I just stood there and took it?
Here's a snippet of the conversation near the end:
SC: This is unnacceptable! I'm a MARINE! You have no respect for the armed forces, I knew I shouldn't have bought from a long haired hippy smartass like you!
(Yeah, I have long hair, but it's sexy, damnit!
And it's always pulled back into a tail...)
Me: Look, I'm glad you're in the Marines, I understand, but the fact is that YOU WEREN'T HOME. There's going to be a re-delivery charge. It doesn't matter if you're a Marine or not. If anything you should understand more than most the importance of being where you're supposed to be when you're supposed to be there. What do you want me to do?
SC: I'm coming down there right now and we're going to have a little chat, and I'm not leaving until either this situation is straightened out or YOU'RE straightened out, one way or the other. *click*
Greeeeaaaaat, another pissed offMarineMARINE. I may have whipped Ghetto Superstar but I'm smart enough to know not to get into a fistfight with a Marine who takes his ability to kill people way too seriously.
I formulate a plan, and when he comes in, he really starts to rip into me. Cursing, getting an inch from my face, just like the DIs. He goes near the front door and says he should just "Stomp me into a mudhole" right here. (I think he was from the South, not sure though.)
Oh how I wish Code Reds were real and you were the victim of one.
He then asks me "So, what are you going to do?"
I then gracefully pull out his order form, and financing application, and recite the following:
"Well, Corporal (customer's full name), who lives at 1234 Imadouchebag Lane, birthdate 00/00/00, social security number xxx-xx-xxxx, I believe as soon as you walk out of this store I'm going to get on the computer and phone and call around until I can speak with the public affairs department of the base you live on. Now, I'm not a Marine, so why don't you tell me - how exactly will your CO or XO respond when they get a report you've been verbally abusive and physically threatening to one of the local merchants who actually does quite alot of business with members of the Armed Forces?"
If you blinked, you would have missed the color drain from his face. Guy turned white as a ghose, mumbled the words "I'm sorry, just cancel the order, I'll pay the penalties. Please don't call my CO!"
I thought he was going to cry!
I told him the order was cancelled and to get out. He did.
I was shaking after this - I HATE dealing with assholes, but assholes in the Armed Forces are some of the biggest ones of all. I hadn't pinned someone that bad since my court battle with GS.
No, I never did call the base. I figure I'll let him stew in fear instead of getting outright repromanded, that way, the torture lasts longer
This happened a few days ago, and as always, the issue is waiting to be able to type it up.

As alot of my SC stories go, I can skip the details and basically just tell you that the customer wasn't home for the 4 hour delivery window.
There's a twist. All three showrooms here are next to bases for the U.S. Marines. We sell to ALOT of military families since they move so much.
Well, this particular Marine purchased a sofabed for his new studio apartment - and was generally a nice guy but he took the military pride thing WAY too far - you know those asshole doctors and lawyers that sign their name "Dr. Huge Asshat" or "Asshat Extrordinare, esq." and go apeshit if you don't write it down the same way or address them in that manner?
This was a guy like that in writing - put on his order form his rank in the Marines, same with his finance application (Corporal). I had made a comment about his rank and he was happy - he had just got promoted a month ago and was using the pay raise for the sofabed.
Flash forward to a week ago when he didn't get the sofa because he wasn't home. I pick up the phone and it might as well be the drill sargeant from Full Metal Jacket on the other end. Yelling, screaming, cursing, and by god, how dare we do this to a MARINE, and how we shouldn't fuck with the MARINES.
Now, for every friend I have in the military, they know at least one person who sadly has no other applicable skills except jump when told and shoot a gun at someone who's NOT in the military. At this point, I was kind of getting that vibe from him as alot of my close friends ARE Marines and they would never, ever act like this unless they were attracted to the armed forces from some deep seated rage issues.
So, do you think he was calm and reasonable?
And for everyone that got the first question right, do you think I just stood there and took it?

Here's a snippet of the conversation near the end:
SC: This is unnacceptable! I'm a MARINE! You have no respect for the armed forces, I knew I shouldn't have bought from a long haired hippy smartass like you!
(Yeah, I have long hair, but it's sexy, damnit!

Me: Look, I'm glad you're in the Marines, I understand, but the fact is that YOU WEREN'T HOME. There's going to be a re-delivery charge. It doesn't matter if you're a Marine or not. If anything you should understand more than most the importance of being where you're supposed to be when you're supposed to be there. What do you want me to do?
SC: I'm coming down there right now and we're going to have a little chat, and I'm not leaving until either this situation is straightened out or YOU'RE straightened out, one way or the other. *click*
Greeeeaaaaat, another pissed off
I formulate a plan, and when he comes in, he really starts to rip into me. Cursing, getting an inch from my face, just like the DIs. He goes near the front door and says he should just "Stomp me into a mudhole" right here. (I think he was from the South, not sure though.)
Oh how I wish Code Reds were real and you were the victim of one.
He then asks me "So, what are you going to do?"
I then gracefully pull out his order form, and financing application, and recite the following:
"Well, Corporal (customer's full name), who lives at 1234 Imadouchebag Lane, birthdate 00/00/00, social security number xxx-xx-xxxx, I believe as soon as you walk out of this store I'm going to get on the computer and phone and call around until I can speak with the public affairs department of the base you live on. Now, I'm not a Marine, so why don't you tell me - how exactly will your CO or XO respond when they get a report you've been verbally abusive and physically threatening to one of the local merchants who actually does quite alot of business with members of the Armed Forces?"
If you blinked, you would have missed the color drain from his face. Guy turned white as a ghose, mumbled the words "I'm sorry, just cancel the order, I'll pay the penalties. Please don't call my CO!"
I thought he was going to cry!

I told him the order was cancelled and to get out. He did.
I was shaking after this - I HATE dealing with assholes, but assholes in the Armed Forces are some of the biggest ones of all. I hadn't pinned someone that bad since my court battle with GS.
No, I never did call the base. I figure I'll let him stew in fear instead of getting outright repromanded, that way, the torture lasts longer

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