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I was reminded of this when I got into a conversation about annoying phone calls with one of my coworkers. It started when he said, "People are still calling every five minutes to ask if we have Wiis in....hey, you remember that time...?"
One of our new employees forgot to put a game in the case when they sold it (since we gut everything to prevent stealing, otherwise the company never would've made it the inventory would've been so bad). It happens, he was new, it takes about a week to get used to it and it was his third day. The problem arose when we found out that he had sold the game to the most annoying people ever to live. They called, talked to the store manager, who decided the easiest way to get it to them was to mail it to them since they lived out in the middle of bumfuck nowhere. He said he would call them when he put it in the mail, and to call him back when they got it.
Problem number 1: They gave him the wrong address. Between mom, dad, and ten-year old kid, none of them seemed to know the right address.
Problem number 2: Mom, dad, and ten-year old kid are probably more closely related than they should be.
The ASM at the time got the first call, and it began the two-week long saga we refered to as the Super Dr. Mario Idiot Fest (Fun for the whole degenerate family!).
The cast:
SM: stupid mother
SD: stupid dad
SK: stupid kid
C: ASM
R: Store manager
C: Storename, this is C speaking, how can I help you?
SM: Yeah, I'm calling about that game, we were the people you didn't put it in the case for and we were ganna get it mailed.
C: Well, as I understand, R was going to call and let you know when he mailed it. Since it happened yesterday he probably hasn't had a chance to get it in the mail. But we will let you know. While I'm on the phone with you, why don't we comfirm your address to make sure we have it right.
SM: 555 Moron Circle
C: Yep, that's what we have! We'll let you know.
Three hours later...
C: Storename, this is C speaking, how can I help you?
SK: YEAH YOU GUYS SOLD ME DR MARIO WE DIDNT GET IT MAIL IT TO ME!
C: Did your mom call a little bit earlier?
SK: YEAH I CALLED TOO!
C: Okay, I told her we'd call you guys when we mailed it.
SK: OK!
About an hour and a half later...
C: Storename, this is C--
SD: Yeah we bought a game and you guys didnt put it in the case.
C: Okay, what you can do is--
SD: You said you'd mail it to us.
C:
Yes sir, I think I told both your wife and kid we'd let you know when we put it in the mail.
SD: Okay. -click
This is about how it cycled for the next two weeks. Every employee at the store got to talk to all three of these morons at least once. They would always call within three hours of each other, at least four times a day. They would basically call whenever they had any free time, and judging by how often they called, they had a lot of it. R put the thing in the mail later that day and called them to let them know after C got the first calls. After about a week C started screaming at them over the phone, "Stop calling here! Just stop!" The first time I got them, I was working with C, asked him about it, and he slammed his head on the counter. We confirmed the address with them a few times since they kept saying they didn't get it.
It took them two weeks, two weeks of harrassing the shit out of us, to figure out the number on their mailbox did not match the one that they gave to us. Unfortunately, they never did figure out what, "Stop calling here!" meant.
One of our new employees forgot to put a game in the case when they sold it (since we gut everything to prevent stealing, otherwise the company never would've made it the inventory would've been so bad). It happens, he was new, it takes about a week to get used to it and it was his third day. The problem arose when we found out that he had sold the game to the most annoying people ever to live. They called, talked to the store manager, who decided the easiest way to get it to them was to mail it to them since they lived out in the middle of bumfuck nowhere. He said he would call them when he put it in the mail, and to call him back when they got it.
Problem number 1: They gave him the wrong address. Between mom, dad, and ten-year old kid, none of them seemed to know the right address.
Problem number 2: Mom, dad, and ten-year old kid are probably more closely related than they should be.
The ASM at the time got the first call, and it began the two-week long saga we refered to as the Super Dr. Mario Idiot Fest (Fun for the whole degenerate family!).
The cast:
SM: stupid mother
SD: stupid dad
SK: stupid kid
C: ASM
R: Store manager
C: Storename, this is C speaking, how can I help you?
SM: Yeah, I'm calling about that game, we were the people you didn't put it in the case for and we were ganna get it mailed.
C: Well, as I understand, R was going to call and let you know when he mailed it. Since it happened yesterday he probably hasn't had a chance to get it in the mail. But we will let you know. While I'm on the phone with you, why don't we comfirm your address to make sure we have it right.
SM: 555 Moron Circle
C: Yep, that's what we have! We'll let you know.
Three hours later...
C: Storename, this is C speaking, how can I help you?
SK: YEAH YOU GUYS SOLD ME DR MARIO WE DIDNT GET IT MAIL IT TO ME!
C: Did your mom call a little bit earlier?
SK: YEAH I CALLED TOO!
C: Okay, I told her we'd call you guys when we mailed it.
SK: OK!
About an hour and a half later...
C: Storename, this is C--
SD: Yeah we bought a game and you guys didnt put it in the case.
C: Okay, what you can do is--
SD: You said you'd mail it to us.
C:
Yes sir, I think I told both your wife and kid we'd let you know when we put it in the mail.SD: Okay. -click
This is about how it cycled for the next two weeks. Every employee at the store got to talk to all three of these morons at least once. They would always call within three hours of each other, at least four times a day. They would basically call whenever they had any free time, and judging by how often they called, they had a lot of it. R put the thing in the mail later that day and called them to let them know after C got the first calls. After about a week C started screaming at them over the phone, "Stop calling here! Just stop!" The first time I got them, I was working with C, asked him about it, and he slammed his head on the counter. We confirmed the address with them a few times since they kept saying they didn't get it.
It took them two weeks, two weeks of harrassing the shit out of us, to figure out the number on their mailbox did not match the one that they gave to us. Unfortunately, they never did figure out what, "Stop calling here!" meant.