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Firstly, hi everybody! 
This is my first post.
As you probably guessed from my user name I am a student. This means I work in the summer holidays... my first story comes from my very first summer job at the tender age of 19. I was working as a receptionist in an opticians in the small country town my parents live in. In general, the customers were great, but this one just took the cake... This was a few years ago so probably isn't exactly right. Anyway, here goes!
SW - Sucky woman
Me -
SW: Hello, I would like to order some contact lenses.
Me: Sure, what's your name please, I'll just look up your records.
SW: *
looks horrified when she realises I don't know who she is. Mutters something to that effect* It's (names changed!) Jane Smith-Harbrook, I'm the vet.
Me: OK... *looks through filing cabinet, no sign of a Jane Smith-Harbrook*.
SW: Well?
Me: One moment, I seem to be having trouble finding your records.
SW: It's Jane Smith-Harbrook!!
Me: *keeps looking, rising panic* Sorry madam, we don't seem to have any records for you, they must be elsewhere.
SW: Well take down my details then.
Me: Ok *very flustered by this point*
At which point I realised that her name was Jane Smith and her HOUSE was called Harbrook. Ridiculous. At this point I was so flustered I made a silly spelling mistake - I spelled the name of the town wrong. Stupid, yes. Did I deserve the following? No.
SW: Oh, you're obviously not from round here.
Me: *smiling* Actually, I've lived here all my life.
SW: Hmph, well it's just literacy then isn't it!! *voice dripping with disdain*
Me: 
*urge to kill, rising* I think you'll find I'm an English Literature student. (At one of the best universities in the country and the world, in fact - didn't say that though)
SW: Hmph, well the people they let in these days *mutter mutter*
By this point I was white and shaking with anger... stupid woman. Good job my colleague was with me, I don't know what I'd have done otherwise! Needless to say, once she'd given me her ACTUAL name, I managed to find her records (oh for a computerised system...) and ordered her contact lenses. The message I left on her answerphone when they came in was perfectly polite, but.. icy. My colleagues told me that she's often like that - entitlement.. gah.
This is my first post.As you probably guessed from my user name I am a student. This means I work in the summer holidays... my first story comes from my very first summer job at the tender age of 19. I was working as a receptionist in an opticians in the small country town my parents live in. In general, the customers were great, but this one just took the cake... This was a few years ago so probably isn't exactly right. Anyway, here goes!
SW - Sucky woman
Me -
SW: Hello, I would like to order some contact lenses.
Me: Sure, what's your name please, I'll just look up your records.
SW: *
looks horrified when she realises I don't know who she is. Mutters something to that effect* It's (names changed!) Jane Smith-Harbrook, I'm the vet.Me: OK... *looks through filing cabinet, no sign of a Jane Smith-Harbrook*.
SW: Well?
Me: One moment, I seem to be having trouble finding your records.
SW: It's Jane Smith-Harbrook!!
Me: *keeps looking, rising panic* Sorry madam, we don't seem to have any records for you, they must be elsewhere.
SW: Well take down my details then.
Me: Ok *very flustered by this point*
At which point I realised that her name was Jane Smith and her HOUSE was called Harbrook. Ridiculous. At this point I was so flustered I made a silly spelling mistake - I spelled the name of the town wrong. Stupid, yes. Did I deserve the following? No.
SW: Oh, you're obviously not from round here.
Me: *smiling* Actually, I've lived here all my life.
SW: Hmph, well it's just literacy then isn't it!! *voice dripping with disdain*
Me:
*urge to kill, rising* I think you'll find I'm an English Literature student. (At one of the best universities in the country and the world, in fact - didn't say that though)SW: Hmph, well the people they let in these days *mutter mutter*
By this point I was white and shaking with anger... stupid woman. Good job my colleague was with me, I don't know what I'd have done otherwise! Needless to say, once she'd given me her ACTUAL name, I managed to find her records (oh for a computerised system...) and ordered her contact lenses. The message I left on her answerphone when they came in was perfectly polite, but.. icy. My colleagues told me that she's often like that - entitlement.. gah.
). My manager rocks, so I probably wouldn't have a problem with it. I don't recommend that to everyone, though. 
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