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A customer called this afternoon, he was charged a no show charge for not canceling his reservation and for not showing up.
He claimed he called, got "some lady who didn't give her name" and after she canceled it, all she said was "its canceled, bye" and hung up. I hate when people lie like that, and normally, I would call them on it and let them deal with the frustrations of calling the CC company and all that to try and get a refund. However, we have been getting too many lame complaints lately and I didn't want more, so I quickly apologized to him, and went ahead and refunded the no show charge, and offered to mail or fax him a copy. He sounded shocked, because I didn't even question him, I just went ahead and did it (we were busy on that day, but made really good revenue, so its no issue refunding him the charge). He thanked me and expressed how glad he was that this was trouble/pain free.
A few hours later, the turd complained to corporate. I don't think he had reason to since the issue was solved right away. He found out today that he was charged a no show fee, and I reversed it for him today, no waiting. However, not only does he mention that he was charged even though he canceled, but he tells them that I, me, was unhelpful to him and gave him many "hardships" before reluctantly giving the refund.
Is it wrong for me to want to drive to Texas and throw shit on this guys face?
He claimed he called, got "some lady who didn't give her name" and after she canceled it, all she said was "its canceled, bye" and hung up. I hate when people lie like that, and normally, I would call them on it and let them deal with the frustrations of calling the CC company and all that to try and get a refund. However, we have been getting too many lame complaints lately and I didn't want more, so I quickly apologized to him, and went ahead and refunded the no show charge, and offered to mail or fax him a copy. He sounded shocked, because I didn't even question him, I just went ahead and did it (we were busy on that day, but made really good revenue, so its no issue refunding him the charge). He thanked me and expressed how glad he was that this was trouble/pain free.
A few hours later, the turd complained to corporate. I don't think he had reason to since the issue was solved right away. He found out today that he was charged a no show fee, and I reversed it for him today, no waiting. However, not only does he mention that he was charged even though he canceled, but he tells them that I, me, was unhelpful to him and gave him many "hardships" before reluctantly giving the refund.
Is it wrong for me to want to drive to Texas and throw shit on this guys face?
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