Yet another "Was I sucky?"

[Crazeyal]

I don't think they ignored it all. They got the message too late to act on it, and likely took him at his word that they'd lost his business. So why call?

Because some manager said to. Fine, but don't be surprised if the customer hangs up or is rude. *I* wouldn't have taken it out on the person calling, but calling 8 hours late AND after being told NOT to call? You deserve a rude reaction, frankly.

[Crazeyal]

Sorry - wasn't trying to be obtuse. Just a seeming lifetime of dealing with SCs has made me VERY literal in how I read things....

Nah.. T'was my bad.

[ReverendBSB]

Just to clarify, I told them to contact me by 9:05 AM because I did hope that they might be opening early for me. It was a VERY small hope, but I did consider it.