Banned another SC !

[mymaskofsanity]

Heres one to think about,

If all your customers are sucky, and you ban them all, then have no job because theres no customers, is that good or bad?

I think I'm running out of customers....

Anyway onto the beer store suckage

Me- a.k.a surly from duff gardens
SC- a**hole who thinks I'm supposed to dig through trash

SC - *walks in with 2 green garbage bags * " I have 120 cans in here "

Me - " Sir, I have told you before that I cannot accept empties back like that. You will have to put them into trays so I can see how many there are. "

SC - " C'mon buddy I didn't have any F***ing trays at home. Can't you just dump them? "

Me - " I have trays here, and you were in here earlier this morning buying a 12 pack why didn't you ask me for trays then? "

SC - " Ahhh C'mon this is bulls**t, "

Me - " I can't take your word for over ten dollars in returns

SC - " F***, just gimme the damn trays then "

* SC begins to rifle through backs muttering more curses *

Me - " Listen buddy, theres no need to get upset with me because I'm doing my job, and if you can't stop swearing at me then you can take your business else where "

SC - " Fine, F*** you then "

* Little did he know thats what I actually wanted to hear *
Me - " see ya "

* Stoms out, leaving behind the two garbage bags on the floor in front of my counter, as well as the trays *

Me - " Have a Have a GREAT NIGHT "

SC - " your an A**hole "

* SC exits , then comes back in 5 seconds later *

SC - " I'm not leaving my ten bucks for you "

Me - " cool, I can assure you that I don't need your ten bucks I make a fine living thanks. "

* SC begins to pipe up again as exiting the store *

Me - " This conversation is over, Get out "

SC - ( To incoming customers ) " Don't buy any F***ing beer from here !"

* New customer is another regular who is now laughing at the SC and asks me why hes throwing a hissy fit *


The Sc also mentioned on his way out he'd be calling corporate. This just makes me happy. I fire off an immediate email, verbatum of the transaction.

I come in this morning to a reply email.

Bosses tell me that I was justified in not taking the returns as is, I can ban him from the store at my discretion. Also they are inputing a policy where no employee is to touch a bag of empty returns. Tell me to make a sign. Then call me and reaffirm that I shall take no such abuse from customers.

Can't wait till he calls.......LOL

*extra info* I said to my employees 2 years ago never to touch a bag of an returns due to health risks. We had needles returned in bottles before.
Therefore we try to touch them as little as possible and everything has to be in a case visible or in a tray sorted by the returner.

[Crosshair]

Can I ask a dumb question? Do you live someplace where you have to return your cans for a deposit or something? I crush my cans and sell them for $.45 a pound at the local recyclers.

[Raieth]

Well here, all cans are worth .05 each. 1L are worth .10 each. 2L are worth .20 each. Import bottles are worth .30 each and domestics are worth .45 each.

When you buy your bottles/cans you pay a deposit. You get that back by bringing to a recycle place. At my house we make a can run once every 4-6 months. It's never under $100. Our last trip was almost 200.

[Shengirl]

Well here, all cans are worth .05 each. 1L are worth .10 each. 2L are worth .20 each.

Am I to understand that you have 2-liter CANS? Or am I reading something wrong?

PS: That smiley is overkill, but it amuses me so!

[chops]

Good for you for standing up to that prick, and good for your bosses for having your back.

Since the topic of bottle redemption came up, I figured I'd give you a perspective on the way it works down here. I used to work in a redemption center, and regularly go to one of that store's major competitors. Vermont is a flat 5¢ per bottle or can, except for liquor bottles 200 ml or greater, which are 15¢.

Customarily (and this could be state law), the bottle return side has a different entrance from the rest of the store, and attendants are there to count the bottles and cans. Putting them in trays, bags, etc. is their job, though they usually appreciate them being sorted like that.

Of course, that doesn't stop SCs from disputing the total when it's all over.

[sunhasfallen]

I'm assuming the poster lives in Ontario. Here beer is only sold at "The Beer Store" or the "LCBO" (liquor store) - both are government owned. The Beer Store is the only place that takes back beer cans/bottles. 10 cents each.

The Beer Store I frequent doesn't have a problem taking my empties back in bags, but then again I've never tried to return $10 worth at one time. They usually just take my word for how many there are.

[Enjis]

I frequent the stores that have automated machines that take in and crush glass bottles, cans, and plastic bottles. It will also give you a chit for your return amount, and you take that to the cashier to get your money.
No one has to touch you rempties, no one has to count them. No one has to take their time to man the station.
The bins have to be emptied when they are full, but that is the main extent of the trouble.

I love this system!

[qaxons]

O.o varying return prices on bottles?! wtf?

Everything I get here in New York is all 5 cents. All of it. Size, shape, whatever, don't matter.

Lucky people who get more back...

[traylk]

In Michigan it's .10 per can or bottle but most places have the machines you feed them into so the SC's have to do it themselves and it's hard to argue with a computer that keeps count of them by scanning the bar codes.

[ImadeYouACookie]

Aaahh here we have some completely different prices:

cans and glass bottles are 1 DKR ($0.2)
plastic bottles of ½ L are 1.5 DKR ($0.3) and
large bottles of 1½ - 2 L are 3 DKR ($0.6)

Most stores that sell cans and bottles are to take back the empty ones, thus giving you back your "deposit"

It's a system that has been in effect for many many years and has had a great success. You will hardly see a bottle lying around here, since people will just return it to a store. And if they are to throw it in a trash can, a lot of homeless people (and veeery cheap people) go around collecting them and earning a bit.

We do have automatic machines for the return system, so that employees do not fiddle around with the empties. If a store does not have one of those machines, the employee can refuse to take back the empties, just like OP did.

[edible_hat]

In South Australia most bottles, cans and milk cartons have 5 cent deposit. We're the only state that have that, and the difference in the number of cans and bottles lying around is quite obvious. Apparently it used to be 20 cents deposit for beer cans and 5 cents for soft drinks, but that changed a long time ago. (I've seen two 20 cent deposit beer cans, both from the 60s)

[The Gatekeeper]

I'm assuming the poster lives in Ontario. Here beer is only sold at "The Beer Store" or the "LCBO" (liquor store) - both are government owned. The Beer Store is the only place that takes back beer cans/bottles. 10 cents each.

The Beer Store I frequent doesn't have a problem taking my empties back in bags, but then again I've never tried to return $10 worth at one time. They usually just take my word for how many there are.

Actually you can also buy from the manufacturer, such as a winery or a micro-brewery. I believe the OP may have mentioned that his beer store is actually attached to the brewery. If it's anything like the one in my city, then he's basically located part way between what I affectionately refer to as crack city, and industrial land. Makes for an interesting mix of clientele I am sure.

[mymaskofsanity]

I don't want to divulge my exact locale but the crack city and industrial land references aren't far off , its in ontario.


all the beer bottles and cans are 10c deposit each.

Normally the store doesn't have a problem taking the customers word for how many cans are in a grocery bag as the difference may be minimal.

This customer normally does this, and had previously been informed by me that garbage bag size was unacceptable. These large bags can leave room for more than a few cents of discrepency.

2 garbage bags full of 950ml or 710 ml cans is substantially less than 2 full of 355ml.
Especially if crushed or not crushed.

We also had previous problems of customers adding in amounts of soda cans.

So now all cans in trays makes me happy.