I predicted this......(long)

[Jadedcarguy]

After the onslaught of suck we had to deal with for being closed for inventory, I really hoped our customers would be civil about the Thanksgiving weekend. I had hoped as hard as I could..........

We are closed tomorrow, Friday, Saturday, and Sunday for Thanksgiving. A lot of places are. It is the way of things. This biotch could not make room in her head for that, considering all the me me me crap she had stuffed in there. I was in the service drive talking to another service writer, so I got this entire spectacle unfiltered.

SMM: Service Manager M
SWD: Service Writer D
EW: Entitlement Whore



EW was shouting through most of this exchange. The bold or capitalized text shows where she shouted louder.

EW: What do you mean you're closed for the rest of the week? Is this how you treat customers? Is it?

SWD: Ma'am, we are closed for Thanksgiving so that we can spend time with family. Is that not what you will be doing?

EW: Yes! On Thanksgiving! I will be SHOPPING on Friday. Apparently you've never done this before. Let me educate you. YOU NEED A CAR! You will ruin my children's Christmas if I don't have my car! Are you willing to accept responsibility for that? Well?

SWD: Would you like to reschedule your appointment for a later date so you can have your car? It can be arranged.

EW: No I would not! I made this appointment and you are going to honor it!

SWD: We can honor your appointment, but the work requires parts that need to be ordered. If you leave your car you wont be able to pick it up until Monday. I'm done arguing with you about this. Either fill out the service order and leave your keys or reschedule. We can't finish your car today, so I suggest the second choice if you wish to go SHOPPING.

EW: UNACCEPTABLE. Where is your manager!

SMM: <Who had been listening to this exchange> Ma'am, the choices D gave you are all we can do. I need you to lower your voice and then we can discuss this.

EW: I WILL NOT LOWER MY VOICE! I WANT EVERYONE T KNOW WHAT YOU'RE DOING TO ME AND MY CHILDREN!

SWD: Oh Jesus........

SMM: We have done nothing to your children or you ma'am. I'm going to reschedule you for sometime next week. What day is good for you?

EW: No! You will not!

SMM: Step into my office ma'am.



SMM and EW went into the office for about 5 minutes. EW was yelling and flapping her arms like she was trying to take flight. SMM was gesturing like he wanted her to calm down. Eventually she did, and left. I wanted to ask SMM what he did to get her to leave quietly, but I never got the chance. Oh well. SWD was pissed for the rest of the day.

I was able to ask SWD what service she needed. It's a recall for the vent solenoid on the gas tank. Strictly emissions related, not a threat to the vehicle or the occupants at all. We normally stock these parts, but we ran out.


I hope she gets mugged on Friday.

Praise the parts gods! 4 days off!

[donruss]

Because we all know that if you cannot go shopping on the day after Thanksgiving, you cannot shop for the whole other month leading to Christmas. You are ruining those childrens lives I tell ya. By the way, gratz on your 4 days off, I have the next 5 days off here myself.

I never go to those Black Friday sales, I'm at home catching some much needed sleepy time.

[Jacen]

I personally agree with the lady that 4 days close time is far too long, but American law obviously recogizes the whole weekend as a public holiday. Not their fault, take it up with the government.

You are ruining those childrens lives I tell ya.

Wanna take any bets on how screwed the children are already?

[Jadedcarguy]

I personally agree with the lady that 4 days close time is far too long, but American law obviously recogizes the whole weekend as a public holiday. Not their fault, take it up with the government.

Actually it's not law. It's up to the individual business. That being said.............


4 days is not too long! It's just about right!

Wanna take any bets on how screwed the children are already?

I would say they're really spoiled. Which would mean that they're screwed come adulthood.

[Jacen]

Actually it's not law. It's up to the individual business. That being said.............


4 days is not too long! It's just about right!

lol okay, I admit to knowing next to nothing about American laws and policies, so... And I do think 4 days is a bit long, slackers... but after all the SCs... hmm... maybre

I would say they're really spoiled. Which would mean that they're screwed come adulthood.

Exactly.

On a side note, how big is your town/city? cause walking is always an option, considering that christmas is in the American WINTER (And would taxis and busses still run?)

[Jadedcarguy]

On a side note, how big is your town/city? cause walking is always an option, considering that christmas is in the American WINTER (And would taxis and busses still run?)

It's pretty good size, about 300,000 people. Buses run every day all year, but this bitch would certainly think that the bus was beneath her consideration.

[smileyeagle1021]

It's pretty good size, about 300,000 people. Buses run every day all year, but this bitch would certainly think that the bus was beneath her consideration.

that sounds like my relatives... even when visiting me when I lived in logan (where btw all the buses are free) they refused to take the bus.

[Anakah]

Where I work there are no holidays. No holiday pay and we never close. Tomorrow and the rest of the weekend is just me working another day at work having to hear all about the yummy turkey all of the customers I have will have had. Fun.

Also, for the Mall on friday, they get to have Black friday. I'm glad I got out of the Mall. I work in a casino--and thats bad enough.

I wish we got any kind of holiday off. We're not allowed to call off or request any days off on or near a holiday. But lucky for me this year my regular days off fell on Xmas day. Yay!

[vonkarolinas]

Where I work there are no holidays. No holiday pay and we never close. Tomorrow and the rest of the weekend is just me working another day at work having to hear all about the yummy turkey all of the customers I have will have had. Fun.

Also, for the Mall on friday, they get to have Black friday. I'm glad I got out of the Mall. I work in a casino--and thats bad enough.

I wish we got any kind of holiday off. We're not allowed to call off or request any days off on or near a holiday. But lucky for me this year my regular days off fell on Xmas day. Yay!

You don't get holiday pay? Can they do that?

[bigjimaz]

It's not a holiday, as in legal holiday, BUT...the schools around here have today through Wednesday off. The reason?

Thursday and Friday for Thanksgiving. Monday and Tuesday for the first two days of deer hunting season. I am not kidding. It has been like that since I was in school way back in the stone age.

[myswtghst]

I work for a call center handling support for police radios and 911 dispatch, so we're open 24/7. Thankfully, we get most holidays off, and can volunteer to work them for basically doubletime, which I'm doing by working on Friday this week.

Back to the op, though, what a self-centered witch. I can't stand when people think they can change the way things are just by yelling a lot.

[chainedbarista]

even though halloween is over, she still could have taken her broom, being that she's such a...

seriously; i'm glad to hear that your business doesn't cater to the spoiled attitude of these types during a holiday; life went along just fine for a great deal of time before post/pre holiday sales existed.

she just needs to get a hobby BESIDES shopping.

[DGoddessChardonnay]

I never go to those Black Friday sales, I'm at home catching some much needed sleepy time.

Due to a last minute mishap with the HBC truck schedule (ie, both me and my SM read it wrong) I am off until Saturday (when the next delivery is scheduled.)

Yes . . I'm off on Black Friday. Usually I'm working and the Kitty will be dead until around 10 or so, but this year I'm sleeping in and then catching up around here. I have yet to see anything for sale on Black Friday that I can't live without, I hate crowds and will become nearly claustrophobic if I'm surrounded, so 5 a.m. shopping sprees are definitely OFF my to-do list.


Besides, with my temper I'm at higher risk to end up in jail for assault and frankly, I'm too good for jail.

[Shabo]

On a side note, how big is your town/city? cause walking is always an option, considering that christmas is in the American WINTER (And would taxis and busses still run?)

If buses run in that town at all... Which they don't in mine, and I live in a small town. So no car for me = not going ANYWHERE. There is nothing at all within walking distance.

I work for a state school, and we are closed on Thanksgiving but open on Black Friday. Not that I really care anyway.