Customer: I have snow on my TV.
Me: Ok, let’s have you unplug the box and then plug it back in.
Customer: Ok, I did that. It didn’t help.
Me: Ok, then I need to send a technician.
Customer: (calmly) Well, I am just too mad right now. I’ll just have to call back to schedule the appointment. Boy am I ever mad. (click)
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Me: How may I help you, sir?
Customer: Word up!
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Me: Your name, sir?
Customer: I’m a tourist!
************************************
Customer: My ear won’t let me hear you..
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Customer: My area has a lot of outages. I think it’s “perceptible” to those things.
Me: Ok, let’s have you unplug the box and then plug it back in.
Customer: Ok, I did that. It didn’t help.
Me: Ok, then I need to send a technician.
Customer: (calmly) Well, I am just too mad right now. I’ll just have to call back to schedule the appointment. Boy am I ever mad. (click)

************************************
Me: How may I help you, sir?
Customer: Word up!

************************************
Me: Your name, sir?
Customer: I’m a tourist!
************************************
Customer: My ear won’t let me hear you..

************************************
Customer: My area has a lot of outages. I think it’s “perceptible” to those things.

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