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While at Office max, I worked there for about 6 months before being "semi-promoted" to working the returns counter so I wouldn't have to call a manager or supervisor to key in a return. Back then, (1998-99), we had to have the customer fill out "Special Transaction Form" (STR's) with name, address and phone number when making a return. Most people filled them out with little or no problems, etc. It was a pain but it's what we had to do.
One old man came in to return a printer, and I handed him a form to fill out. He immediately balked and yelled, saying that he paid cash and didn't need to give us his name and address. I informed him that he'd need to fill out the form if he wanted his money back, and refused, repeating "I PAID CASH!!!" at each request.
After about 5 minutes, the manager came out (we'll call him R., the best manager I worked for there) and told him how we required information if he wanted to make a return, so he could either fill out the form and leave. The guy filled out the form, and snatched his refund, yelling he was never coming back again. Guess there goes our business!
Happy Thanksgiving!!
One old man came in to return a printer, and I handed him a form to fill out. He immediately balked and yelled, saying that he paid cash and didn't need to give us his name and address. I informed him that he'd need to fill out the form if he wanted his money back, and refused, repeating "I PAID CASH!!!" at each request.
After about 5 minutes, the manager came out (we'll call him R., the best manager I worked for there) and told him how we required information if he wanted to make a return, so he could either fill out the form and leave. The guy filled out the form, and snatched his refund, yelling he was never coming back again. Guess there goes our business!
Happy Thanksgiving!!
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