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Hope you've enjoyed reading my stories..........here's a gem from my days at office max
We had this elderly couple come in from time to time, usually in to make a return on something. Back then, they would return 1 or 2 small items at a time, nothing big, and there was no big deals made. For awhile, the guy would come in alone, and buy things, usually stuff on rebates.
(For the record, OfficeMax then had a MaxRebates thing where if you purchased an item or items on rebate, the register spit out a second receipt that would serve as the rebate receipt that would be sent in with the forms, yada yada yada. I believe one had to send in the bar codes but that apparently wasn't necessary as I will discuss in the story)
One day both of them came in and were spending a lot of time at the register. Apparently they were in need of a second receipt and our registers weren't capable of doing so, and they pleaded that they needed the receipt. My MOD told them he'd take care of it, and off they went.
Over the next few months, mainly the guy came in, buying and returning stuff, all of which was rebated. We began refusing returns on rebate stuff from him, and eventually we finally warned him each time that he wasn't allowed to return anything else period, and he just shrugged and agreed. We began putting "no returns" on his receipts. Anytime his wife came in, we had to match prices for them, as they'd bring in ads from Office Depot or Staples.
About a month later, both he and his wife came in. I was their cashier, and as per my manager's orders, I told them they weren't allowed to make any returns.
His wife flipped out on us - started yelling at us saying "that sign says 100% satisfaction guaranteed!", and "how dare you accuse us of stealing?" and the wife yelling and yelling, that they have every right to return whatever they want, etc. The wife began yelling about how good it was that the manager got transferred because supposedly he caught on to a scheme of their daughter's and how it traumatized her. They also said this was their last visit since the rebate company rejected their last rebates, and upon asking why, it was because the UPC was missing! DINGDINGDING! We found out what we were thinking - sending in rebate stuff and returning the stuff, getting a double refund. Thankfully we never did see them (i did leave 3 months after) but I also heard they pulled this at other places and even had a file tote in their trunk. Was this rebate fraud or what? Who knows - but this was a couple in their 70s doing this - so weird
We had this elderly couple come in from time to time, usually in to make a return on something. Back then, they would return 1 or 2 small items at a time, nothing big, and there was no big deals made. For awhile, the guy would come in alone, and buy things, usually stuff on rebates.
(For the record, OfficeMax then had a MaxRebates thing where if you purchased an item or items on rebate, the register spit out a second receipt that would serve as the rebate receipt that would be sent in with the forms, yada yada yada. I believe one had to send in the bar codes but that apparently wasn't necessary as I will discuss in the story)
One day both of them came in and were spending a lot of time at the register. Apparently they were in need of a second receipt and our registers weren't capable of doing so, and they pleaded that they needed the receipt. My MOD told them he'd take care of it, and off they went.
Over the next few months, mainly the guy came in, buying and returning stuff, all of which was rebated. We began refusing returns on rebate stuff from him, and eventually we finally warned him each time that he wasn't allowed to return anything else period, and he just shrugged and agreed. We began putting "no returns" on his receipts. Anytime his wife came in, we had to match prices for them, as they'd bring in ads from Office Depot or Staples.
About a month later, both he and his wife came in. I was their cashier, and as per my manager's orders, I told them they weren't allowed to make any returns.
His wife flipped out on us - started yelling at us saying "that sign says 100% satisfaction guaranteed!", and "how dare you accuse us of stealing?" and the wife yelling and yelling, that they have every right to return whatever they want, etc. The wife began yelling about how good it was that the manager got transferred because supposedly he caught on to a scheme of their daughter's and how it traumatized her. They also said this was their last visit since the rebate company rejected their last rebates, and upon asking why, it was because the UPC was missing! DINGDINGDING! We found out what we were thinking - sending in rebate stuff and returning the stuff, getting a double refund. Thankfully we never did see them (i did leave 3 months after) but I also heard they pulled this at other places and even had a file tote in their trunk. Was this rebate fraud or what? Who knows - but this was a couple in their 70s doing this - so weird
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