Sir, this is the wrong number!!!!

[Tito]

Honestly, why do some people have such a hard time accepting it when they dial a wrong number???? I had the joy of dealing with this idiot while covering the switchboard today (counting the days until the receptionist is back, counting the days until the receptionist is back....)

Me: *company name*
Idiot: Hi, how are you? I have a question on a statement of benefits that I received, for medical coverage.
Me: Okay, are you sure that you want *company name*?
Idiot: Well, is this *name of a different company*?
Me: I'm sorry, sir, this is the wrong number.
Idiot: But this is the number given on the top of my statement! (don't you love it when they pull this line, or another variation of it?)
Me: I'm sorry, sir, this is the wrong number. This is *company name*.
Idiot: Well, is this *a different company*
Me: I'm sorry, this is the wrong number.
Idiot: Well, can you transfer me?
Me: *head desk* Sir, I'm sorry, I can't do that. This is the wrong number.
Idiot: *laughing* Okay. *click*

Thank god that I don't have to deal with idiots like that guy on a regular basis! My heart goes out to those who do.

[Slow-Jo]

i know that feeling!
for some reason people think that just because your a big named company that ALL of the companies in all of Alberta is connected to one huge switch board!

every time people ask me to just transfer them to spruce grove i always have this itching to tell them "sure!" then hang up. phone book people!

[LifeCarnie]

Ohhhh....I love those people, especially when they argue about where they're calling.

Yes, that's what I do, I lie to customers all day just to confuse them!

Even better are the people who call and ask if you sell something, than when they find out that you don't, they ask where they CAN buy it. Than they get pissy, because you're not providing them with customer service, since you can't tell them where to purchase something you're company doesn' t manufacture or sell.

It's been awhile since I've actually had someone ask them to transfer them though. I've had people get mad, because they called the wrong number and than expected me to transfer them to the correct number (which they didn't know either.).

Yes, I have this magic phone, it's from the Harry Potter collection, which dials the people I just think about, without the use of any numbers!!

[smileyeagle1021]

Ohhhh....I love those people, especially when they argue about where they're calling.

Yes, that's what I do, I lie to customers all day just to confuse them!

Even better are the people who call and ask if you sell something, than when they find out that you don't, they ask where they CAN buy it. Than they get pissy, because you're not providing them with customer service, since you can't tell them where to purchase something you're company doesn' t manufacture or sell.

my favorite variation of that is when they call a hotel, ask if there is availability, I'll say i'm sorry we don't have any rooms available, i can find the nearest (chain they called in our group) with availability, or I can get you phone numbers for other hotels... then they get upset because I can't check other chains availability...
they don't understand that I'm being generous, I could just say "sorry nothing bye", and most chains don't have the ability to check other hotels in the same chain (then again other chains haven't outsourced their in house reservations to a central office).