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I work for a dry cleaners which does other things too. We also take on photo processing (actually more busy than the dry cleaning side, but hey, doesn't bother me!), key cutting, shoe repairs, carpet cleaning machine hire, camera retail, and general retail relating to the services we offer, as well as dispensing free advice to customers regarding cameras, clothing care, shoe care and photography. We are based as a separate shop within a supermarket chain in the UK. Directly next door to us is mobile phone shop.
As we offer a fairly wide range of services, naturally our company slogan is something like "While You're Here...Get It All Done". So you can kinda see where the SCs are coming from...
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SC: Hi! Can I borrow a pen?
S: Sure <smile> Here you go.
SC uses our counter to fill out a prescription, then hands the pen and the prescription to S.
S: Oh I'm sorry, this is the dry cleaners. The pharmacy is just behind you <points>
SC: Well why did you lend me the pen then? That was so rude!
SC storms off with S basically
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This one is daily. A could be anyone working that morning, and usually happens at around 9.55am
SC: Hi, can you tell me what time <phone shop> opens?
A: Usually around 10.
SC: Oh. Well, I have this problem with my phone - it wont make calls/can't change ringtone/do the washing up for me...
A: I'm sorry, we don't deal with phones in here. <phone shop> would be better to help you and they open in about 5 minutes.
SC: I don't have time for that! Why can't you help me noooooowwww?
A: Because we don't deal with phones. We can only help with cameras.
SC: Well...it's a camera phone...
A: <Phone shop> is probably open now. They can deal with your problem better
SC: Thanks for nothing! I'm going to tell them how USELESS you were!
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And a variation on the above when <phone shop> is actually open:
SC: I have a problem with my phone...
A: This is the dry cleaners. <Phone shop is next door>
SC: Oh I know. They are busy, and I don't want to wait.
A: Unfortunately we can't help with phone issues. You'll need to speak to <phone shop>
SC: THIS IS RIDICULOUS! You're USELESS!
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SC: <sarcastic voice>For a mobile phone shop, you don't have much choice in mobile phones do you?
Me: We don't have ANY choice in mobile phones. This is the dry cleaners.
SC stomps out. Towards <mobile phone shop>.
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SC: I'd like to pick up my dry cleaning / photos
<Hallelujah! Someone who has come in for a service we actually offer!>
A: Sure no problem.
<Takes ticket, locates items>
SC: And I'd also like to pay for this overflowing trolleyload of stuff as well
<I knew it was too good to be true>
A: I'm sorry, we can't do that here. I can take for your dry cleaning / photos, but for the rest you'll need to go to one of the checkouts.
SC: This is STUPID. I'm not queueing twice! I'll leave it all then! How do you like that?
A: That's your choice. It'll be £XX.XX for the dry cleaning / photos.
SC: <smug> I'm not taking that EITHER.
<Ah, SC logic. How I love thee. You tend to only have clothes you want to keep and look after dry cleaned so how does not collecting something you already own prove your point? Again, photos are one off and usually special. How does not collecting them help you in any way at all?!>
A: O...K... Just so you know, if your items aren't collected within 3 months, they will be disposed of as outlined in our Ts and Cs. I'll just call someone over from <supermarket> to take your shopping back.
SC: I...but...Never mind. <pays for photos / dry cleaning and joins queue for checkouts>
As we offer a fairly wide range of services, naturally our company slogan is something like "While You're Here...Get It All Done". So you can kinda see where the SCs are coming from...
--------------------------------------------------------------------------------------------
SC: Hi! Can I borrow a pen?
S: Sure <smile> Here you go.
SC uses our counter to fill out a prescription, then hands the pen and the prescription to S.
S: Oh I'm sorry, this is the dry cleaners. The pharmacy is just behind you <points>
SC: Well why did you lend me the pen then? That was so rude!
SC storms off with S basically
--------------------------------------------------------------------------------------------
This one is daily. A could be anyone working that morning, and usually happens at around 9.55am
SC: Hi, can you tell me what time <phone shop> opens?
A: Usually around 10.
SC: Oh. Well, I have this problem with my phone - it wont make calls/can't change ringtone/do the washing up for me...
A: I'm sorry, we don't deal with phones in here. <phone shop> would be better to help you and they open in about 5 minutes.
SC: I don't have time for that! Why can't you help me noooooowwww?
A: Because we don't deal with phones. We can only help with cameras.
SC: Well...it's a camera phone...
A: <Phone shop> is probably open now. They can deal with your problem better
SC: Thanks for nothing! I'm going to tell them how USELESS you were!
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And a variation on the above when <phone shop> is actually open:
SC: I have a problem with my phone...
A: This is the dry cleaners. <Phone shop is next door>
SC: Oh I know. They are busy, and I don't want to wait.
A: Unfortunately we can't help with phone issues. You'll need to speak to <phone shop>
SC: THIS IS RIDICULOUS! You're USELESS!
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SC: <sarcastic voice>For a mobile phone shop, you don't have much choice in mobile phones do you?
Me: We don't have ANY choice in mobile phones. This is the dry cleaners.
SC stomps out. Towards <mobile phone shop>.
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SC: I'd like to pick up my dry cleaning / photos
<Hallelujah! Someone who has come in for a service we actually offer!>
A: Sure no problem.
<Takes ticket, locates items>
SC: And I'd also like to pay for this overflowing trolleyload of stuff as well
<I knew it was too good to be true>
A: I'm sorry, we can't do that here. I can take for your dry cleaning / photos, but for the rest you'll need to go to one of the checkouts.
SC: This is STUPID. I'm not queueing twice! I'll leave it all then! How do you like that?
A: That's your choice. It'll be £XX.XX for the dry cleaning / photos.
SC: <smug> I'm not taking that EITHER.
<Ah, SC logic. How I love thee. You tend to only have clothes you want to keep and look after dry cleaned so how does not collecting something you already own prove your point? Again, photos are one off and usually special. How does not collecting them help you in any way at all?!>
A: O...K... Just so you know, if your items aren't collected within 3 months, they will be disposed of as outlined in our Ts and Cs. I'll just call someone over from <supermarket> to take your shopping back.
SC:
I...but...Never mind. <pays for photos / dry cleaning and joins queue for checkouts>
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