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Well, this is Phantasm again, with more tales of customer service woes. I've only been in customer service for three years, but I swear, it's going to drive me insane. By the time I'm forty, I'll be cynical enough to curdle milk and make babies cry just by looking at them.
"Why should I have to wait?"
This started out one find weekend evening, where things were going rather slowly. After a certain time, I'm the only one left in the Deli department, but this is generally okay, because things don't get TOO busy. We do however, have one customer who orders a lot. She usually brings a list, and only orders one of our brands, but she'll get a pound of at least six different things. I personally love this lady. She's not picky about how thick things are sliced, she's kind and considerate, and she just gives me the list and goes off to do the rest of her shopping. A perfect customer, as far as I'm concerned. However, two other customers at least have not been inclined to agree.
One Occasion:
SC - Sucky Customer
Me - Me
Me - (Slicing meats of the aforementioned lady, with my back to the counter.)
SC - (Walks up the the counter, thumps hands on it loudly) Excuse me?
Me - (Turns around, and looks at the woman.)
SC - Yeah, I'd like some Deli meat.
Me - I'm sorry, it'll be a moment. I've got five more things to slice. (Goes back to slicing)
SC - FIVE MORE!!?! Isn't there anyone else who can help me!?
Me - No ma'am, I'm the only one here tonight.
SC - This is ridiculous! I shouldn't have to wait for five more things to get sliced before I can even place my order! I know it's not your fault - (Okay, wait right there. If it's not my fault, take it up with someone who can handle your problem. I'm not your private psychiatrist. I don't get paid to listen to your whining, and I'm certainly not going to do it for the fun of it either.) - but this shouldn't happen to me!
Heaven forbid you actually have to wait in line for something lady. Heck, she'd probably find something to complain about if we could have her order ready for her the moment she walked in the door. And the best part is, she complains the entire time about how large the first lady's order is, then she orders eight things herself.
Second lady, short way to put it, wanted half a pound of cheese, while I was cutting a large order, for the same lady who leaves a list. When I told her I had five more things to cut, she goes, "Well, is she out shopping somewhere? Cause I only need half a pound of cheese, and I'm done shopping." My answer? "I'm sorry ma'am, we handle orders on a first-come, first-serve basis." Apparently, this is an inconceivable answer to be heard in this day and age, so she roles her eyes, sighs, and huffs her way towards the front, forgoing the possibility of getting cheese for the night. She never returned, and I never got a complaint back, but I wouldn't doubt that she probably tried to cause a fuss over it.
"Why should I have to wait?"
This started out one find weekend evening, where things were going rather slowly. After a certain time, I'm the only one left in the Deli department, but this is generally okay, because things don't get TOO busy. We do however, have one customer who orders a lot. She usually brings a list, and only orders one of our brands, but she'll get a pound of at least six different things. I personally love this lady. She's not picky about how thick things are sliced, she's kind and considerate, and she just gives me the list and goes off to do the rest of her shopping. A perfect customer, as far as I'm concerned. However, two other customers at least have not been inclined to agree.
One Occasion:
SC - Sucky Customer
Me - Me
Me - (Slicing meats of the aforementioned lady, with my back to the counter.)
SC - (Walks up the the counter, thumps hands on it loudly) Excuse me?
Me - (Turns around, and looks at the woman.)
SC - Yeah, I'd like some Deli meat.
Me - I'm sorry, it'll be a moment. I've got five more things to slice. (Goes back to slicing)
SC - FIVE MORE!!?! Isn't there anyone else who can help me!?
Me - No ma'am, I'm the only one here tonight.
SC - This is ridiculous! I shouldn't have to wait for five more things to get sliced before I can even place my order! I know it's not your fault - (Okay, wait right there. If it's not my fault, take it up with someone who can handle your problem. I'm not your private psychiatrist. I don't get paid to listen to your whining, and I'm certainly not going to do it for the fun of it either.) - but this shouldn't happen to me!
Heaven forbid you actually have to wait in line for something lady. Heck, she'd probably find something to complain about if we could have her order ready for her the moment she walked in the door. And the best part is, she complains the entire time about how large the first lady's order is, then she orders eight things herself.
Second lady, short way to put it, wanted half a pound of cheese, while I was cutting a large order, for the same lady who leaves a list. When I told her I had five more things to cut, she goes, "Well, is she out shopping somewhere? Cause I only need half a pound of cheese, and I'm done shopping." My answer? "I'm sorry ma'am, we handle orders on a first-come, first-serve basis." Apparently, this is an inconceivable answer to be heard in this day and age, so she roles her eyes, sighs, and huffs her way towards the front, forgoing the possibility of getting cheese for the night. She never returned, and I never got a complaint back, but I wouldn't doubt that she probably tried to cause a fuss over it.
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