Hey guys, thought I might share another story with you.
I work in the computer department, but I take calls for other things like cameras and phones too. We sell product cover on most things we sell, to cover repair costs and so forth outside of the warranty period, 3 repairs and we give them a new one etc etc, usually its worth around $50 depending on how much the item is worth.
This happened to me yesterday, I was having a bad day, having 3 bad phone calls in a row does not help my mood. This call was call #2:
me = me
sc = dumb guy
sc: yes hello, I purchased a camera from you people a while back, and unfortunately it was stolen.
me: oh Im sorry to hear that.
sc: Yes, it is a shame. I took out a product cover on it as well, so I was wondering if I could be reimbursed for that amount?
me (ohh great): so you had your camera stolen, and you have the receipt still, and want to return the product cover?
sc: yes thats correct.
me: unfortunately we cant return just the product cover by itself, as we'd need to return the camera as well, you do realise the product cover is not an insurance policy, but just an extended warranty?
sc: yes I understand that but I would like to be reimbursed for that amount, this is not acceptable since I am a paying customer (insert rant from customer here)
me: ok I will go get you a manager so they can explain how it works.
Long story short, I got my manager to take the call since I dont make enough to deal with that sort of crap.
I work in the computer department, but I take calls for other things like cameras and phones too. We sell product cover on most things we sell, to cover repair costs and so forth outside of the warranty period, 3 repairs and we give them a new one etc etc, usually its worth around $50 depending on how much the item is worth.
This happened to me yesterday, I was having a bad day, having 3 bad phone calls in a row does not help my mood. This call was call #2:
me = me
sc = dumb guy
sc: yes hello, I purchased a camera from you people a while back, and unfortunately it was stolen.
me: oh Im sorry to hear that.
sc: Yes, it is a shame. I took out a product cover on it as well, so I was wondering if I could be reimbursed for that amount?
me (ohh great): so you had your camera stolen, and you have the receipt still, and want to return the product cover?
sc: yes thats correct.
me: unfortunately we cant return just the product cover by itself, as we'd need to return the camera as well, you do realise the product cover is not an insurance policy, but just an extended warranty?
sc: yes I understand that but I would like to be reimbursed for that amount, this is not acceptable since I am a paying customer (insert rant from customer here)
me: ok I will go get you a manager so they can explain how it works.
Long story short, I got my manager to take the call since I dont make enough to deal with that sort of crap.
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