Tweet
I'm the on-call emergency contact for my hotel once again, and, yes, I get paid for it.
So, just a moment ago my phone rings and I pick it up thinking that one of the guests currently booked in has an emergency.
Nope.
It's some guy asking if he can book a room for tonight. I tell him no, he can't as the reservation desk is closed for the night, and I tell him that my number is listed as an emergency contact only on the hotel's phone recording. I had to tell the guy that wanting to rent a hotel room is not an emergency. And the funny thing is that when I answered my phone he asked if he'd reached the spa!
Me: No, this is the emergency contact for the hotel. Are you a guest?
Him: I was calling to ask if I could book a room for tonight.
Me: The reservations desk is closed, so no, sorry.
Him: Are you sure?
Me: Yes, I'm sure. The desk closed at 10pm. Nobody answered so you got recorded message that specifically states that the desk is closed and that if the caller is a guest with an emergency to call my number.
Him: But why?
Me: Because that's how we've been operating for the past two years.
Him: Can't you just come down and let me book a room?
Me: No, I can't. We are closed to bookings until tomorrow, and my number is only to be called by a guest if they're having an emergency during their stay at the hotel. Have a good night. *click*
It's almost midnight. We are one of the more expensive hotels in the city. Reservations have been shut down for the night, so I'm assuming that dude called me after not being able to book online or by calling the hotel. Most of the other hotels are part of large chains and still have 24/hour on-site guest services staff available. Like seriously, if you're not a guest with an emergency then go away!
So, just a moment ago my phone rings and I pick it up thinking that one of the guests currently booked in has an emergency.
Nope.
It's some guy asking if he can book a room for tonight. I tell him no, he can't as the reservation desk is closed for the night, and I tell him that my number is listed as an emergency contact only on the hotel's phone recording. I had to tell the guy that wanting to rent a hotel room is not an emergency. And the funny thing is that when I answered my phone he asked if he'd reached the spa!
Me: No, this is the emergency contact for the hotel. Are you a guest?
Him: I was calling to ask if I could book a room for tonight.
Me: The reservations desk is closed, so no, sorry.
Him: Are you sure?
Me: Yes, I'm sure. The desk closed at 10pm. Nobody answered so you got recorded message that specifically states that the desk is closed and that if the caller is a guest with an emergency to call my number.
Him: But why?
Me: Because that's how we've been operating for the past two years.
Him: Can't you just come down and let me book a room?
Me: No, I can't. We are closed to bookings until tomorrow, and my number is only to be called by a guest if they're having an emergency during their stay at the hotel. Have a good night. *click*
It's almost midnight. We are one of the more expensive hotels in the city. Reservations have been shut down for the night, so I'm assuming that dude called me after not being able to book online or by calling the hotel. Most of the other hotels are part of large chains and still have 24/hour on-site guest services staff available. Like seriously, if you're not a guest with an emergency then go away!
Comment