I'm currently working in a gas station that is situated at one end of a strip mall, and I've had a couple of customers have a go at me for our bathroom currently being closed to the public. Both of them have tried to tell me that it's illegal for gas stations to not have public bathrooms for customers to use. Neither of them liked me telling them that there is no such law on the books, and that we only have to provide a bathroom for our staff. In the recent past our bathroom WAS open to customers, but after a customer plugged the toilet up with who knows what a week ago we've made the decision to limit the bathroom to use by staff only. At least until we get a proper fix for the toilet - it's wobbling around on it's base due to the screws currently holding the toilet to the floor being just a bit too short (the plumbers accidentally threw the original ones out and only had a pair of shorter ones handy) and the flange in the tank is torn. Once those issues are taken care of we may open the toilet to the public again...maybe. If I had my way it would be permanently closed to the public because so-called customers have ruined it for everybody else. Clogging the damn toilet is only a minor thing compared to some of the things members of the public have done to our bathroom in the past...and I, for one, hate cleaning up after people have defiled the bowl, the floor, or whatever other surface they manage to fling their bodily waste over...
The last person who got pissy with me over not having a public bathroom got treated to finding out that I was the manager on duty AND the person who made the decision to no longer allow customers to use the bathroom at this time. He threatened to call the city over it and that some city official would come down to the store and hand out fines for the bathroom not being available for his use. I laughed him out of the store...I don't scare easily, nor do I fall for obvious bullshit like that. When I told my boss about it he completely backed me up, and so did our territory manager!
The last person who got pissy with me over not having a public bathroom got treated to finding out that I was the manager on duty AND the person who made the decision to no longer allow customers to use the bathroom at this time. He threatened to call the city over it and that some city official would come down to the store and hand out fines for the bathroom not being available for his use. I laughed him out of the store...I don't scare easily, nor do I fall for obvious bullshit like that. When I told my boss about it he completely backed me up, and so did our territory manager!
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