Tweet
This was at my first pizza delivery job, I had been at the job for 6 months so I knew the delivery area pretty well..
I was standing around waiting for the head river to hand me my delivery tickets, he hands me 4 tickets, 3 of them I knew exactly where they were and the last one was a street I had never heard of.
Me: Ok, where is Christin Dr?
Head Driver(HD): I am not sure ask Mike.
Me: Hey, Mike, do you know where Christin Drive is?
Mike: No, I've never heard of it
Me (to HD): Mike doesn't know where it is.. And there's no map numbers on it (All the the deliveries had map coordinates on them)
HD: Well, call them up and ask them.
I call the number, got a machine and told the customer that I didn't know where their street was and to please call me back soon as I was leaving in about 5 minutes. I should also mention this was 1997, before cell phones got popular, in fact I didn't know anyone who even had a cell phone. I study the big area map on the wall, hoping to find that street, stopping to ask other drivers if they knew where that street was
So a few minutes later all the pizzas are out of the oven and bagged and I still don't know where this customer lives.
Me(toHD): The person hasn't called back, and I have to leave with the other deliveries.
HD: Stop and call after you get the other ones delivered.
Me: Why don't I just leave it here and maybe the customer will call back with directions? It would stay warmer here than in my car.
HD: You might see the street while on the other deliveries
I stare at the HD, he is completely fearful of upsetting a new customer and I have learned to choose my battles with him. So off I go with 4 deliveries. I deliver #1 and stop at a pay phone to call, I get no answer, I leave another message. I drop off #2 and stop again to call, no answer, leave a message. Get done with #3 and go back to the pizza place. The customer still has not called so I call him, yet again while other drivers are searching the map to find this street..
Another driver came back form deliveries and we ask him where the street is.
Other Driver: Oh that is up off 25th Ave.. The Sommerby sub-division
Ok, off I go, now with at least a vague idea of where this place is. I drive around the said sub division. My God! it never ended! Streets led to other streets, those led to more streets.. I finally found Christin Drive and drive up it, find the house, pull in the drive way, now by this time it's been an hour since the pizza was ordered.. As I am about to go up the front walk to the place, a man storms out the front door, right past me, gets into his truck and peels out, Ok, I don't know what that's about so I go up to the front door and ring the bell.. I hear the bell ring inside, sometimes they are broken. I wait, ring again, wait ring again and knock, wait some more and leave.
I get back to the pizza place and the guy that stormed past me was at the counter
raising 9 kinds of hell, to the shift manager he points at me and says "I want her fired!"
Shift Manager: We don't fire people over things they aren't there fault.. She called you and left a message. I saw her do it.
Angry guy: I don't answer numbers I don't know! And I have voice mail so I didn't hear the messages.
Shift Manager: That's not our problem. Anyone with half a brain knows that if they order a delivery then the driver might have to call them.
Angry Man: I waited an hour! And I am not happy! So what are you going to do about it?
Apparently the guy called up and order a pizza for pick up, the shift managers gets it and hands it to him.
Shift Manager: What I am going to do is black list your number.. That means you won't ever be able to order from us again.. That'll be 12.39 for the pizza.
The angry man blows up spewing incoherant rants and then saying how he wasn't going to pay for it.
Shift Manager: You can either pay for it or leave it.. Don't make me call the police.
Angry guy pays for the pizza and storms out..
Shift Manager: Asshole.. Here, a tip.
She handed me 5$ and turned to blacklist his number and wrote a note to put up next the the computers that said "No deliveries to XXXX Christin Dr"
I was standing around waiting for the head river to hand me my delivery tickets, he hands me 4 tickets, 3 of them I knew exactly where they were and the last one was a street I had never heard of.
Me: Ok, where is Christin Dr?
Head Driver(HD): I am not sure ask Mike.
Me: Hey, Mike, do you know where Christin Drive is?
Mike: No, I've never heard of it
Me (to HD): Mike doesn't know where it is.. And there's no map numbers on it (All the the deliveries had map coordinates on them)
HD: Well, call them up and ask them.
I call the number, got a machine and told the customer that I didn't know where their street was and to please call me back soon as I was leaving in about 5 minutes. I should also mention this was 1997, before cell phones got popular, in fact I didn't know anyone who even had a cell phone. I study the big area map on the wall, hoping to find that street, stopping to ask other drivers if they knew where that street was
So a few minutes later all the pizzas are out of the oven and bagged and I still don't know where this customer lives.
Me(toHD): The person hasn't called back, and I have to leave with the other deliveries.
HD: Stop and call after you get the other ones delivered.
Me: Why don't I just leave it here and maybe the customer will call back with directions? It would stay warmer here than in my car.
HD: You might see the street while on the other deliveries
I stare at the HD, he is completely fearful of upsetting a new customer and I have learned to choose my battles with him. So off I go with 4 deliveries. I deliver #1 and stop at a pay phone to call, I get no answer, I leave another message. I drop off #2 and stop again to call, no answer, leave a message. Get done with #3 and go back to the pizza place. The customer still has not called so I call him, yet again while other drivers are searching the map to find this street..
Another driver came back form deliveries and we ask him where the street is.
Other Driver: Oh that is up off 25th Ave.. The Sommerby sub-division
Ok, off I go, now with at least a vague idea of where this place is. I drive around the said sub division. My God! it never ended! Streets led to other streets, those led to more streets.. I finally found Christin Drive and drive up it, find the house, pull in the drive way, now by this time it's been an hour since the pizza was ordered.. As I am about to go up the front walk to the place, a man storms out the front door, right past me, gets into his truck and peels out, Ok, I don't know what that's about so I go up to the front door and ring the bell.. I hear the bell ring inside, sometimes they are broken. I wait, ring again, wait ring again and knock, wait some more and leave.
I get back to the pizza place and the guy that stormed past me was at the counter
raising 9 kinds of hell, to the shift manager he points at me and says "I want her fired!"
Shift Manager: We don't fire people over things they aren't there fault.. She called you and left a message. I saw her do it.
Angry guy: I don't answer numbers I don't know! And I have voice mail so I didn't hear the messages.
Shift Manager: That's not our problem. Anyone with half a brain knows that if they order a delivery then the driver might have to call them.
Angry Man: I waited an hour! And I am not happy! So what are you going to do about it?
Apparently the guy called up and order a pizza for pick up, the shift managers gets it and hands it to him.
Shift Manager: What I am going to do is black list your number.. That means you won't ever be able to order from us again.. That'll be 12.39 for the pizza.
The angry man blows up spewing incoherant rants and then saying how he wasn't going to pay for it.
Shift Manager: You can either pay for it or leave it.. Don't make me call the police.
Angry guy pays for the pizza and storms out..
Shift Manager: Asshole.. Here, a tip.
She handed me 5$ and turned to blacklist his number and wrote a note to put up next the the computers that said "No deliveries to XXXX Christin Dr"
Comment