As it says in the title. We have an older couple who’ve been customers for decades. She’s had several strokes and now she’s dying from cancer. She’s in hospice.
For more than a month, her husband has been trying to get access to her savings account. He’s listed as payable-on-death, and he knows it. That doesn’t give him access to it while she’s alive, though. But he keeps pestering us to try to get information or access to funds.
I think he’s spoken to every employee here trying to get a different answer. We keep telling him any request to add him to the account has to come from her, perhaps as a letter. Or he can get power of attorney, which the hospice folks can help them get.
He called this morning and I repeated the same information. I expected that to be the end of it for a while, but no. He brought her in to our branch in a wheelchair this afternoon. I was shocked.
And so sad. She looked so frail. She was drooling a thick, yellowish fluid (sorry if that’s TMI - I just want to reiterate that she’s obviously very sick). She didn’t remember my name. She said this wasn’t her bank. He tried to pass that off as her being confused because they bank elsewhere, too, but I could tell she wasn’t completely lucid.
I tried to talk with her about what her husband was wanting to do, and she kept shaking her head no, including when her husband asked if she wanted him on her savings account. He got huffy, blamed her for wasting my time, and wheeled her away. I feel so sorry for her.
It takes a special kind of a-hole to wheel his dying wife into the bank to try to get access to her money. Just wait until she dies. Then it’s all yours.
For more than a month, her husband has been trying to get access to her savings account. He’s listed as payable-on-death, and he knows it. That doesn’t give him access to it while she’s alive, though. But he keeps pestering us to try to get information or access to funds.
I think he’s spoken to every employee here trying to get a different answer. We keep telling him any request to add him to the account has to come from her, perhaps as a letter. Or he can get power of attorney, which the hospice folks can help them get.
He called this morning and I repeated the same information. I expected that to be the end of it for a while, but no. He brought her in to our branch in a wheelchair this afternoon. I was shocked.
And so sad. She looked so frail. She was drooling a thick, yellowish fluid (sorry if that’s TMI - I just want to reiterate that she’s obviously very sick). She didn’t remember my name. She said this wasn’t her bank. He tried to pass that off as her being confused because they bank elsewhere, too, but I could tell she wasn’t completely lucid.
I tried to talk with her about what her husband was wanting to do, and she kept shaking her head no, including when her husband asked if she wanted him on her savings account. He got huffy, blamed her for wasting my time, and wheeled her away. I feel so sorry for her.
It takes a special kind of a-hole to wheel his dying wife into the bank to try to get access to her money. Just wait until she dies. Then it’s all yours.
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