fowl language ahead!
most of this happened yesterday. it was crazy busy, and i swear to god, a full freaking moon! thats the only reason it could explain why every female within a 50 meter range gravitated to KFC with the "im the biggest bitch in the whole wide world!" attitude!
bitch from word go
okay, yes it was our fault, yes it should have never happened, but making my ears bleed for a week isn't going to make me wanna help you anymore!
this lady calls in and just starts screaming at me from the moment i hit the talk button on the bloody phone. give a chinchilla speed then piss it off real good and thats what the lady sounded like on the other end.
finally i just snapped. i can take snitty people, but when your yelling at me just to hear the wonderful sound of your own bloody voice, and wont let me help. go. eat. dirt.
i told her i wouldn't help her unless she stopped screaming, finally she stops for 2 seconds so that the pea in her head catch up with her mouth when i asked her if she wanted head office. she said no, screamed some more, demanded a refund and gave me a fake name and phone number. demanded to know why i needed it (so i can stalk you at night lady its my hobby because i have SOOO much free time between work and school.) zoomed off some real name and number i didn't catch. demanded my name then (thank god) hung up.
no i probably didn't take that call the best way possible, but if you wont help me help you, then you don't deserve good customer service. and honestly, if your best excuse to scream at me is "you ruined my children's dinner!" then perhaps you should try MAKING din din! use that weird box shaped thing in the corner called a stove and a book full of yummy pictures and try making something!
all over plates.
i don't care if you bought out the whole bloody store!
our place has a policy, if you take-out you have to pay for cutlery. contrary to popular belief we don't get it for free! i can even understand why we don't because i have people come in buy a 3 piece meal and ask for 15 plates, knives, forks, and so on.
so this lady calls in asks for 3, 20 piece meals for 6:30ish. she comes in changes her order (VERY ANNOYING!) and then wants a bunch of plates. for free. no.
cashier tells her she has to pay 5.25 for all the plates she wants, she flips and demands to talk to someone else. im on my break so 2nd in command goes up and tells her 5.25 for plates. she flips again demands a manager. i come up, tell her no she has to pay its company policy. shes really pissed now, (oh joy!) and demands a refund on her while meal. throws her card and papers at me (i still really dont know why i need her gas bill but okay...) and i refund her meal. as shes walking out shes grumbles "all over plates"
yes lady all over plates. you were okay with spending over $150 on food but not $5.25 on plates. i really hope she has to wait a LOOOOONG time for her pizza or whatever shes getting because for that big of an order, not too many people have that kinda food off hand.
wow look shiny boards with symbols!
drive thru
sc: illiterate dumbass
me: amazing manager!
me:welcome to KFC my name is Slow-Jo what can i get for you?
sc: i want that holiday meal!
me: okay, we have 3 different kinds which one would you like?
sc:well how the fuck do i know?
er, perhaps you should look about 5 centimeters down. yes, those weird markings are called words read them! they explain EVERYTHING about the holiday meal.
she is a complete bitch the whole time im in her glorious presence.
we should really start handing out "my 1st reader" to some of this wing nuts! because dear god they cannot read! or are just too lazy...
its my bed time now, so ill rant about the idiots another day! nighty!
most of this happened yesterday. it was crazy busy, and i swear to god, a full freaking moon! thats the only reason it could explain why every female within a 50 meter range gravitated to KFC with the "im the biggest bitch in the whole wide world!" attitude!
bitch from word go
okay, yes it was our fault, yes it should have never happened, but making my ears bleed for a week isn't going to make me wanna help you anymore!
this lady calls in and just starts screaming at me from the moment i hit the talk button on the bloody phone. give a chinchilla speed then piss it off real good and thats what the lady sounded like on the other end.
finally i just snapped. i can take snitty people, but when your yelling at me just to hear the wonderful sound of your own bloody voice, and wont let me help. go. eat. dirt.
i told her i wouldn't help her unless she stopped screaming, finally she stops for 2 seconds so that the pea in her head catch up with her mouth when i asked her if she wanted head office. she said no, screamed some more, demanded a refund and gave me a fake name and phone number. demanded to know why i needed it (so i can stalk you at night lady its my hobby because i have SOOO much free time between work and school.) zoomed off some real name and number i didn't catch. demanded my name then (thank god) hung up.
no i probably didn't take that call the best way possible, but if you wont help me help you, then you don't deserve good customer service. and honestly, if your best excuse to scream at me is "you ruined my children's dinner!" then perhaps you should try MAKING din din! use that weird box shaped thing in the corner called a stove and a book full of yummy pictures and try making something!
all over plates.
i don't care if you bought out the whole bloody store!
our place has a policy, if you take-out you have to pay for cutlery. contrary to popular belief we don't get it for free! i can even understand why we don't because i have people come in buy a 3 piece meal and ask for 15 plates, knives, forks, and so on.
so this lady calls in asks for 3, 20 piece meals for 6:30ish. she comes in changes her order (VERY ANNOYING!) and then wants a bunch of plates. for free. no.
cashier tells her she has to pay 5.25 for all the plates she wants, she flips and demands to talk to someone else. im on my break so 2nd in command goes up and tells her 5.25 for plates. she flips again demands a manager. i come up, tell her no she has to pay its company policy. shes really pissed now, (oh joy!) and demands a refund on her while meal. throws her card and papers at me (i still really dont know why i need her gas bill but okay...) and i refund her meal. as shes walking out shes grumbles "all over plates"
yes lady all over plates. you were okay with spending over $150 on food but not $5.25 on plates. i really hope she has to wait a LOOOOONG time for her pizza or whatever shes getting because for that big of an order, not too many people have that kinda food off hand.
wow look shiny boards with symbols!
drive thru
sc: illiterate dumbass
me: amazing manager!
me:welcome to KFC my name is Slow-Jo what can i get for you?
sc: i want that holiday meal!
me: okay, we have 3 different kinds which one would you like?
sc:well how the fuck do i know?
er, perhaps you should look about 5 centimeters down. yes, those weird markings are called words read them! they explain EVERYTHING about the holiday meal.
she is a complete bitch the whole time im in her glorious presence.
we should really start handing out "my 1st reader" to some of this wing nuts! because dear god they cannot read! or are just too lazy...
its my bed time now, so ill rant about the idiots another day! nighty!
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