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Here's another story from my days at Macca's. The memories of sucky customers are flooding back and it is amazing how many came from this one place.
Well we had this old biddy who was never nice to us. I had only just been trained in the cafe area, when I had my first encounter with her, although her reputation preceeded her.
Well she came up and order a cappuccino and in sucky customer fashion said that the cappuccino's that she got here were always cold and that we needed to learn to make them hotter. I felt like telling her that if we made them so bad why did she keep coming back but I held my tongue.
Well I ended up making her drink specially so as to stop her from complaining again, yeah right. So I got out our small milk jug put the milk in, frothed it and then let it sit there, my coworker and myself watched as the thermometer went out of the red area, which is where we are meant to stop, and I proceeded to keep going until you could well and truly smell that the milk was now burnt due to being heated to hot.
She collected her drink and we watched her go to the table and drink the cappuccino down in two gulps
(this was your normal size coffee mug). Well she sat for a while and we dealt with the now horrible smelling milk jug that took us a few washes to get completely clean.
Just before she left she came over and told us that again we had not even got close to making the capp hot enough and again that we needed to learn how to do our jobs properly. I guess she must have something wrong because I don't know anyone that can drink down in two gulps over 150 degree C coffee.
She did come back a few weeks later and repeated her same complaints. I again made the coffee in the same fashion but instead of making it straight away I called her over and showed her the thermometer saying that it was well and truly hot, she said it was about time we did our jobs properly and went to sit and wait for her drink again. I stopped her and made sure she saw that I made it with that milk and then stated that if this one was not hot enough there was simply nothing more that I could do to make it hotter and that perhaps she should get this problem looked at. She snorted that she did not have a problem and drank her drink in 3 gulps this time. She left after that and we never saw her again.
Well we had this old biddy who was never nice to us. I had only just been trained in the cafe area, when I had my first encounter with her, although her reputation preceeded her.
Well she came up and order a cappuccino and in sucky customer fashion said that the cappuccino's that she got here were always cold and that we needed to learn to make them hotter. I felt like telling her that if we made them so bad why did she keep coming back but I held my tongue.
Well I ended up making her drink specially so as to stop her from complaining again, yeah right. So I got out our small milk jug put the milk in, frothed it and then let it sit there, my coworker and myself watched as the thermometer went out of the red area, which is where we are meant to stop, and I proceeded to keep going until you could well and truly smell that the milk was now burnt due to being heated to hot.
She collected her drink and we watched her go to the table and drink the cappuccino down in two gulps
(this was your normal size coffee mug). Well she sat for a while and we dealt with the now horrible smelling milk jug that took us a few washes to get completely clean.Just before she left she came over and told us that again we had not even got close to making the capp hot enough and again that we needed to learn how to do our jobs properly. I guess she must have something wrong because I don't know anyone that can drink down in two gulps over 150 degree C coffee.
She did come back a few weeks later and repeated her same complaints. I again made the coffee in the same fashion but instead of making it straight away I called her over and showed her the thermometer saying that it was well and truly hot, she said it was about time we did our jobs properly and went to sit and wait for her drink again. I stopped her and made sure she saw that I made it with that milk and then stated that if this one was not hot enough there was simply nothing more that I could do to make it hotter and that perhaps she should get this problem looked at. She snorted that she did not have a problem and drank her drink in 3 gulps this time. She left after that and we never saw her again.
Water (and coffee and milk) boils at 100C.
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