I recently spent thirty minutes helping a rather fragrant fellow with his cell phone. He was Vietnamese, and I mention this only because there was a significant language barrier between us.
He couldn't figure out how to type text messages correctly. As we weren't that busy at the time, I decided to help him out. After fifteen minutes of him invading my personal space, and subjecting me to his substantial body odor, two things occurred to me:
1) He wasn't going to spend any money at the store after being assisted, and
2) I had no way of knowing whether he even bought the phone at a Wal-mart store or if he just decided it was the most convenient place to go for help.
My temper began to gradually erode after a while, but he was very polite, and I couldn't bear to tell him that I could offer no further assistance after showing him how to create new text messages five times in a row, and then being unable to figure out why he couldn't send picture messages.
Then I remembered that one of our associates spoke Vietnamese, and promptly trained the customer onto him. D'oh!
He couldn't figure out how to type text messages correctly. As we weren't that busy at the time, I decided to help him out. After fifteen minutes of him invading my personal space, and subjecting me to his substantial body odor, two things occurred to me:
1) He wasn't going to spend any money at the store after being assisted, and
2) I had no way of knowing whether he even bought the phone at a Wal-mart store or if he just decided it was the most convenient place to go for help.
My temper began to gradually erode after a while, but he was very polite, and I couldn't bear to tell him that I could offer no further assistance after showing him how to create new text messages five times in a row, and then being unable to figure out why he couldn't send picture messages.
Then I remembered that one of our associates spoke Vietnamese, and promptly trained the customer onto him. D'oh!
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