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There were several amusing customer incidents at work yesterday.
A woman came in to pick up a cheap bottle of wine. When I say cheap, I mean the cheapest we have - a weak and vinegary red. Absolutely terrible stuff.
So she's raving about how this is one of the only wines she'll drink, and how wonderful it is, and how marvelous that she can get it so inexpensively.
Then I notice that the woman's eyes have gotten really wide, she has a shocked expression on her face, and she's stopped talking.
Me: Is everything okay?
Her: (Pointing to a premium red we keep shelved behind the counter) What does that price tag say?
Me: $79.95. Its a 1999 vintage Bordeaux-blend. Its a fantastic cellar candidate. It will age well for another 30 years.
Her: OH MY GOD. I was just given that bottle as a gift last week. I took one sip and poured the rest down the drain. I couldn't stand the taste!
Me: (Thinking that she's realized her mistake and is feeling terrible about it) Oh no! What a terrible shame!
Her: I'll say! How dare you charge $80 for such a horrible wine!
I started laughing as soon as she left. My manager didn't find it so amusing - she adores this wine, and can't afford it. She literally felt sick at the thought of someone pouring it down the drain.
Second customer was a man who came in later in the evening when I was on my own. He grabs a bottle of red and heads to the counter.
Me: How are you today? Did you find everything you need?
Him: Of course I did! Hahahahahahaha!
Me: This one is only on sale until Monday. If its a favourite of yours, you might want to take advantage of that and grab a few.
Him: Hahahahaha! (Breaking into a belly laugh - actually doubles over and holds his stomach) No! No! (gasping for air now) That's fine. Hahahahaha! Just one!
Me: Oooookaaaaay.....That will be $XX.XX please.
Him: Visa! No, wait - Mastercard! Mwahahahahahaha! (Laughter is beginning to sound maniacal)
I'm seriously unnerved now. I'm pretty sure I have nothing on my face, and he shows no signs of being intoxicated. He just finds wine purchasing to be hilarious for some reason. He manages to get through the signing of his credit slip.
Me: Receipt in the bag or would you like to keep it with you?
Him: Bag's fine! Have a great night! Mwahahahahahahahaha!
What do you think? Super-villain or Tourette's sufferer?
A woman came in to pick up a cheap bottle of wine. When I say cheap, I mean the cheapest we have - a weak and vinegary red. Absolutely terrible stuff.
So she's raving about how this is one of the only wines she'll drink, and how wonderful it is, and how marvelous that she can get it so inexpensively.
Then I notice that the woman's eyes have gotten really wide, she has a shocked expression on her face, and she's stopped talking.
Me: Is everything okay?
Her: (Pointing to a premium red we keep shelved behind the counter) What does that price tag say?
Me: $79.95. Its a 1999 vintage Bordeaux-blend. Its a fantastic cellar candidate. It will age well for another 30 years.
Her: OH MY GOD. I was just given that bottle as a gift last week. I took one sip and poured the rest down the drain. I couldn't stand the taste!
Me: (Thinking that she's realized her mistake and is feeling terrible about it) Oh no! What a terrible shame!
Her: I'll say! How dare you charge $80 for such a horrible wine!
I started laughing as soon as she left. My manager didn't find it so amusing - she adores this wine, and can't afford it. She literally felt sick at the thought of someone pouring it down the drain.
Second customer was a man who came in later in the evening when I was on my own. He grabs a bottle of red and heads to the counter.
Me: How are you today? Did you find everything you need?
Him: Of course I did! Hahahahahahaha!
Me: This one is only on sale until Monday. If its a favourite of yours, you might want to take advantage of that and grab a few.
Him: Hahahahaha! (Breaking into a belly laugh - actually doubles over and holds his stomach) No! No! (gasping for air now) That's fine. Hahahahaha! Just one!
Me: Oooookaaaaay.....That will be $XX.XX please.
Him: Visa! No, wait - Mastercard! Mwahahahahahaha! (Laughter is beginning to sound maniacal)
I'm seriously unnerved now. I'm pretty sure I have nothing on my face, and he shows no signs of being intoxicated. He just finds wine purchasing to be hilarious for some reason. He manages to get through the signing of his credit slip.
Me: Receipt in the bag or would you like to keep it with you?
Him: Bag's fine! Have a great night! Mwahahahahahahahaha!
What do you think? Super-villain or Tourette's sufferer?
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