So last night at work I a lady comes up to my register with about 20 of our 3.5 oz lotions. When I go to start ringing them up she pulls out a pile of our email coupon we send out when you first sign up for emails for 1 free 3.5 oz lotion with any purchase and the fine print says one coupon per customer. I bet you can guess what happened but here you go.
Me: These coupons can only be used with a purchase and it is one coupon per transaction. So if you wanted to use all of these you would need to make 20 separate purchases.
SC: You did it for me last time
Me: We can not ring up this coupon without another purchase the system wont allow us.
SC: You did it for me 2 weeks ago
Me: The coupon says right there (points to coupon) Free with any purchase it does not just say free lotion.
SC: look I came in here 2 weeks ago and you did it for me then why can't you do it for me now?
ME: Do you know who rang you up last time I would like to know how they did it
SC: AREN'T YOU LISTENING TO ME I SAID YOU DID IT FOR ME AS IN YOU THE PERSON RIGHT IN FRONT OF ME DID IT LAST TIME
Me: No ma'm it is not possible that I did it for you last time, if you do not have a purchase to make with each coupon you cannot get these lotions for free.
SC: I want to talk to your manager
Me: ok can you wait a minute while I get her?
I walked in back and got the manager I explained what was going on and that she insisted I had done it for her in the past.
Manager: What seems to be the problem ma'm
SC: your associate there refuses to honor my coupons
Manager: Do you have a purchase to make in order to use this coupon?
SC: Last time she did it for me with out making a purchase
Manager: The code on the coupon wont work without a purchase, also I see you have printed off 20 copies of the email and convenatly only brought in the part of the email the says free with purchase not the parts with the terms stating 1 coupon per customer.
SC: But she did it for me 2 weeks ago why can't so do it now?
Manager: it is not possible that she did it for you 2 weeks ago this associate didn't work here 2 weeks ago.
SC: You’re lying
Manager: I am the store manager I do the highering I know when she started and she wasn't working here 2 weeks ago. And do you really think we would let you have 20 bottels of lotion without making any purchase each of those bottles cost $3.50 that is like just handing you $70 for free try again.
The SC got pissed and stormed off leaving her pile of printed emails and all the lotions sitting on my counter. My manager and I both a laugh about that one
Score: Awesome Manager 1 Sucky Customer: 0
Note I have worked there for more then 2 weeks but the manager knew that saying that would get the lady to shut up and that there was no way I could have honored the coupons like she is saying I did.
Me: These coupons can only be used with a purchase and it is one coupon per transaction. So if you wanted to use all of these you would need to make 20 separate purchases.
SC: You did it for me last time
Me: We can not ring up this coupon without another purchase the system wont allow us.
SC: You did it for me 2 weeks ago
Me: The coupon says right there (points to coupon) Free with any purchase it does not just say free lotion.
SC: look I came in here 2 weeks ago and you did it for me then why can't you do it for me now?
ME: Do you know who rang you up last time I would like to know how they did it
SC: AREN'T YOU LISTENING TO ME I SAID YOU DID IT FOR ME AS IN YOU THE PERSON RIGHT IN FRONT OF ME DID IT LAST TIME
Me: No ma'm it is not possible that I did it for you last time, if you do not have a purchase to make with each coupon you cannot get these lotions for free.
SC: I want to talk to your manager
Me: ok can you wait a minute while I get her?
I walked in back and got the manager I explained what was going on and that she insisted I had done it for her in the past.
Manager: What seems to be the problem ma'm
SC: your associate there refuses to honor my coupons
Manager: Do you have a purchase to make in order to use this coupon?
SC: Last time she did it for me with out making a purchase
Manager: The code on the coupon wont work without a purchase, also I see you have printed off 20 copies of the email and convenatly only brought in the part of the email the says free with purchase not the parts with the terms stating 1 coupon per customer.
SC: But she did it for me 2 weeks ago why can't so do it now?
Manager: it is not possible that she did it for you 2 weeks ago this associate didn't work here 2 weeks ago.
SC: You’re lying
Manager: I am the store manager I do the highering I know when she started and she wasn't working here 2 weeks ago. And do you really think we would let you have 20 bottels of lotion without making any purchase each of those bottles cost $3.50 that is like just handing you $70 for free try again.
The SC got pissed and stormed off leaving her pile of printed emails and all the lotions sitting on my counter. My manager and I both a laugh about that one
Score: Awesome Manager 1 Sucky Customer: 0
Note I have worked there for more then 2 weeks but the manager knew that saying that would get the lady to shut up and that there was no way I could have honored the coupons like she is saying I did.
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