i have pics but they did not turn out that well with my phone, so i will take my regular camera in and take them again because the pics really tell the stories.
customer #1 comes in earlier in the week extremly pissed off claiming that we sold her a defective tire. i relayed this story in another thread but really she deserves her own.
quote from the other thread so i do not need to retype the whole thing...
the manager involved in this instance was looking at the tire today, and he says to me wow how fast was she going inorder to tear a hole in the tire like that (as i said the pics would explain this since the inside of the tire had a bit of rubber torn out of the tire.
customer #2 came in last night, with a bad battery. he claimed that the tech destroyed the brass terminal that screwed in to the battery (chevy type size 78 which you actually screw the posts in to the battery they do not lay on top like others) the vehicle in question is an 90's era chevy conversion van which it is pretty difficult to remove the battery properly, the tech accidently slipped his wrench and ended up arching a bit causing a bit of sparks. apparently the customer was not upset about this but swore that we needed to have rubber lined tools to work on batteries.
as the tech continued he installed the post in the new battery, which when tightened ended up to be stripped. this is when the customer turned in to instant suck. he starts going on about how we had to be the ones who stripped it since brass is softer than lead (http://bainite.wordpress.com/2007/05...ardness-scale/) claiming that he was an engineer so he would know about this kind of thing.
we had the operations manager up there who was a autocenter manager for almost 20 years, and he agreed that there was no way that we could have cross threaded this terminal,
we called for a replacement part to fix the terminal, but the parts place had stopped delivering and we told him that we could not pick it up due to man power shortages. the man says that he will send some one to get the part for us. about 30 mins goes by, him ranting and raving about the whole brass softer than lead buisness and his daughter and son in law come back but they dont have the part. they said they went to get another car. (im confused why did they need another car oh well)
so they decide again after yelling at us about not getting the part again, that they will go and get the part, but they needed this part. (which we had given back to the customer because he was going to get the part) they claimed we lost the part and then took off to the parts store. the parts store calls us to see if we wanted to put the part on our account (which we said no because we were not going to pay for a part that we did not brake) so we asked him if the customer had the part and he said yah he used it to match it up (customer out right lied about not having the part ah ha)
he comes back and we fix the part, and as we are checking him out he starts to get mad because we were not going to discount his battery, pay for the part, and remove the installation charge. again not for a part that we did not brake. we ended up giving him the part with no discount after a rather loud argument.
both the managers (one of them involved in each incodent) were comiserating over their respective sc's and decided that they needed to keep their trophies (busted tire and stripped battery terminal, one of them gave half the busted tire to the "rude mechanic"
customer #1 comes in earlier in the week extremly pissed off claiming that we sold her a defective tire. i relayed this story in another thread but really she deserves her own.
quote from the other thread so i do not need to retype the whole thing...
Quoth queenbb
customer #2 came in last night, with a bad battery. he claimed that the tech destroyed the brass terminal that screwed in to the battery (chevy type size 78 which you actually screw the posts in to the battery they do not lay on top like others) the vehicle in question is an 90's era chevy conversion van which it is pretty difficult to remove the battery properly, the tech accidently slipped his wrench and ended up arching a bit causing a bit of sparks. apparently the customer was not upset about this but swore that we needed to have rubber lined tools to work on batteries.
as the tech continued he installed the post in the new battery, which when tightened ended up to be stripped. this is when the customer turned in to instant suck. he starts going on about how we had to be the ones who stripped it since brass is softer than lead (http://bainite.wordpress.com/2007/05...ardness-scale/) claiming that he was an engineer so he would know about this kind of thing.
we had the operations manager up there who was a autocenter manager for almost 20 years, and he agreed that there was no way that we could have cross threaded this terminal,
we called for a replacement part to fix the terminal, but the parts place had stopped delivering and we told him that we could not pick it up due to man power shortages. the man says that he will send some one to get the part for us. about 30 mins goes by, him ranting and raving about the whole brass softer than lead buisness and his daughter and son in law come back but they dont have the part. they said they went to get another car. (im confused why did they need another car oh well)
so they decide again after yelling at us about not getting the part again, that they will go and get the part, but they needed this part. (which we had given back to the customer because he was going to get the part) they claimed we lost the part and then took off to the parts store. the parts store calls us to see if we wanted to put the part on our account (which we said no because we were not going to pay for a part that we did not brake) so we asked him if the customer had the part and he said yah he used it to match it up (customer out right lied about not having the part ah ha)
he comes back and we fix the part, and as we are checking him out he starts to get mad because we were not going to discount his battery, pay for the part, and remove the installation charge. again not for a part that we did not brake. we ended up giving him the part with no discount after a rather loud argument.
both the managers (one of them involved in each incodent) were comiserating over their respective sc's and decided that they needed to keep their trophies (busted tire and stripped battery terminal, one of them gave half the busted tire to the "rude mechanic"
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