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Yesterday was Forget Your ID Day. I wasn't told about this, wasn't given a memo of anything, but I figured it out pretty quickly during the first hour of my shift.
BW: Bitchy Woman. Perhaps the bitchiest ever to live.
R: Store Manager. Doing his job.
Me: Bystander. Filing discs. Trying to keep my eye from twitching.
R: Is that debit or credit?
BW: Credit.
R: Okay, I'll need to see your card and a state-issued ID before you swipe it.
BW:...I don't have my ID with me, I've done it before here without one.
R: I kind of doubt that, it is against our policy..and if you have, I need you to tell me the name of the employee so they can be dealt with.
BW: What do you mean by that?
R: I mean that I'll need to see your ID otherwise I cannot take your credit card.
BW: FINE! I don't want to buy this stuff anyways!
So she stomps away from the counter to go talk to another woman she came in with. R goes to the back to take a phone call from the DM. I'm putting things away, when BW begins to speak, and quite loudly.
BW: He's on the BIGGEST POWER TRIP EVER! I've spent over 2000 DOLLARS here before! I've NEVER needed my ID before to use my card. NEVER!
At this point other customers are starting to stare at her. Sigh. Great, now through my hurting sinuses and the headache this woman has given us all, I have to say something.
Me: Ma'am, we ID everyone with a card for your own protection.
BW: I can protect MYSELF!
Me: So when someone steals your card and uses it somewhere to run up thousands of dollars in bills that you'll have to pay because someone didn't check the ID...-shakes head, looks back down to what she's working on-
She huffed and stomped out. Her buddy didn't say a word to me when she checked out. That's one of my biggest pet peeves, someone bitching and moaning about us not taking credit cards because they dont have a matching ID with them. Because considering we're a store that carries very expensive electronic items, this is the first place scammers come to. And I've seen it happen too, where an old man had his card swiped while he was at Lowes and found out that the theif had used his card at one of our stores, came to mine store to inquire about it, the one time the guy at the other store hadn't checked the ID, well, there went someone else's hard earned money..
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The next involved buying mature rated games. I ID EVERYONE. I don't care if you're rolling around in a wheelchair with an oxygen tank strapped to your back, I will ID you for a mature rated game and I will not sell it to you without one. It's our policy, storewide. No ID, no M-rated game.
Lady brought up a game with her son, didn't have her ID on her (isn't it, you know, illegal to drive without a driver's licence?), I wouldn't sell her the game. She grabs her son's arm, yells, "THIS IS BULLSHIT! I DON'T HAVE TIME FOR THIS!" and stomps out. She comes back an hour later, with her ID...don't have time for it, hm?
This happened at least two more times during the night. Really, this doesn't happen on a regular basis, why so much last night?
BW: Bitchy Woman. Perhaps the bitchiest ever to live.
R: Store Manager. Doing his job.
Me: Bystander. Filing discs. Trying to keep my eye from twitching.
R: Is that debit or credit?
BW: Credit.
R: Okay, I'll need to see your card and a state-issued ID before you swipe it.
BW:...I don't have my ID with me, I've done it before here without one.
R: I kind of doubt that, it is against our policy..and if you have, I need you to tell me the name of the employee so they can be dealt with.
BW: What do you mean by that?
R: I mean that I'll need to see your ID otherwise I cannot take your credit card.
BW: FINE! I don't want to buy this stuff anyways!
So she stomps away from the counter to go talk to another woman she came in with. R goes to the back to take a phone call from the DM. I'm putting things away, when BW begins to speak, and quite loudly.
BW: He's on the BIGGEST POWER TRIP EVER! I've spent over 2000 DOLLARS here before! I've NEVER needed my ID before to use my card. NEVER!
At this point other customers are starting to stare at her. Sigh. Great, now through my hurting sinuses and the headache this woman has given us all, I have to say something.
Me: Ma'am, we ID everyone with a card for your own protection.
BW: I can protect MYSELF!
Me: So when someone steals your card and uses it somewhere to run up thousands of dollars in bills that you'll have to pay because someone didn't check the ID...-shakes head, looks back down to what she's working on-
She huffed and stomped out. Her buddy didn't say a word to me when she checked out. That's one of my biggest pet peeves, someone bitching and moaning about us not taking credit cards because they dont have a matching ID with them. Because considering we're a store that carries very expensive electronic items, this is the first place scammers come to. And I've seen it happen too, where an old man had his card swiped while he was at Lowes and found out that the theif had used his card at one of our stores, came to mine store to inquire about it, the one time the guy at the other store hadn't checked the ID, well, there went someone else's hard earned money..
---
The next involved buying mature rated games. I ID EVERYONE. I don't care if you're rolling around in a wheelchair with an oxygen tank strapped to your back, I will ID you for a mature rated game and I will not sell it to you without one. It's our policy, storewide. No ID, no M-rated game.
Lady brought up a game with her son, didn't have her ID on her (isn't it, you know, illegal to drive without a driver's licence?), I wouldn't sell her the game. She grabs her son's arm, yells, "THIS IS BULLSHIT! I DON'T HAVE TIME FOR THIS!" and stomps out. She comes back an hour later, with her ID...don't have time for it, hm?
This happened at least two more times during the night. Really, this doesn't happen on a regular basis, why so much last night?
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