Customer walks into the store, carrying an agitator from a washing machine. You know, that big thing in the middle of the tub that moves the clothes around?
He puts it on the counter.
SC: This thing don't work right. It's under warranty.
Me: Uh...Did you call the toll free number for service?
SC: What's that?
Me: You just have to call the service number and they'll send somebody out to your house if you're having a problem.
SC: Oh, I just figured I'd bring it in here and you could give me a new one.
Me: No, I'm sorry, we don't do service work here at the store, and we don't keep spare agitators on hand. You'll need to call the service number.
SC: You mean you aren't gonna help me?
Me: No that's not what I mean at all sir. Here's the number for service.
SC: It took me two hours to get this thing out of my washer! I can't believe you aren't going to take care of it!!
Me: The service department is the one who will take care of this for you sir.
SC: Fine, I won't be shopping here again!
He took his agitator and left.
I didn't want to get into the whole discussion with him that he had probably voided any warranty when he disassembled his washing machine.
He probably would have gotten real upset then and threatened to never shop with us again.
He puts it on the counter.
SC: This thing don't work right. It's under warranty.
Me: Uh...Did you call the toll free number for service?
SC: What's that?
Me: You just have to call the service number and they'll send somebody out to your house if you're having a problem.
SC: Oh, I just figured I'd bring it in here and you could give me a new one.
Me: No, I'm sorry, we don't do service work here at the store, and we don't keep spare agitators on hand. You'll need to call the service number.
SC: You mean you aren't gonna help me?
Me: No that's not what I mean at all sir. Here's the number for service.
SC: It took me two hours to get this thing out of my washer! I can't believe you aren't going to take care of it!!
Me: The service department is the one who will take care of this for you sir.
SC: Fine, I won't be shopping here again!
He took his agitator and left.
I didn't want to get into the whole discussion with him that he had probably voided any warranty when he disassembled his washing machine.
He probably would have gotten real upset then and threatened to never shop with us again.
Comment