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A guy calls in today stating he's not going to be paying the $29.95 reconnection fee because his service was never turned off. This fee's only charged when someone's service was turned off for non payment and they want to be restarted. He's not really upset, but he's in that "here's what we're going to do, and you're going to do it without debate" mode that just sets my teeth on edge. He wants me to print out copies of all the work orders involved in his service being turned off or else he's not going to pay the fee. Now I can't print out copies of work orders, but I explained if he went to his local office they would be able to show him on their screens all the work that was done. That was unacceptable, as His Majesty informed me he would not be lifting a finger because this was all our fault and he's not going to be doing anything other than calling us to say he's not paying this fee. I see this isn't getting anywhere and I inform him I'll have a supervisor look into this and have him call back.
So I leave a message, and the supervisor that calls me back just happens to be a guy who worked on the same team as me and was just recently promoted. He's looking at the account and not only was his service disconnected, it was a whole month before he was reconnected again. If he in fact was still getting service, he wasn't being charged for that time in between (our billing system automatically stops the day a disconnect order is completed).
So he calls the douchebag back and informs him that since he is insisting that his service was never turned off, he will in fact credit the $29.95 back. However, he's also going to be charging him for the month that he's so sure the service was still on for to the tune of about $47.
You hear mention of a "moron tax" on the hard to deal with, but not too often do they call up and ask for it to be applied.
So I leave a message, and the supervisor that calls me back just happens to be a guy who worked on the same team as me and was just recently promoted. He's looking at the account and not only was his service disconnected, it was a whole month before he was reconnected again. If he in fact was still getting service, he wasn't being charged for that time in between (our billing system automatically stops the day a disconnect order is completed).
So he calls the douchebag back and informs him that since he is insisting that his service was never turned off, he will in fact credit the $29.95 back. However, he's also going to be charging him for the month that he's so sure the service was still on for to the tune of about $47.
You hear mention of a "moron tax" on the hard to deal with, but not too often do they call up and ask for it to be applied.
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