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Okay. I've been sick for a few days now, it has done little to improve my temper/meter for taking shit from customers.
BW: Bitch Woman
RJ: Whom else?
CK: A coworker
BW brought... five bags (I think it was five) of items she wanted to return, off seven different receipts, to me. Oh, kay... I can do this, so long as all the purchases were made using the same card? Yup, okay. Off I go, ringing in returns, until I hit a snag with a tree topper angel she wanted to return. It was NOT on any of the receipts. I swear, I checked them all five ways from Montana! No angel! So, I told her I could return it at the price it rings up in the system right now.
BW: "Okay..."
I ring it, it turns out to be $12.99 currently.
BW: "Oh, hell no (basically)! It was at least $14.99, at least!"
I put out my hands. "I'll need a receipt for that price, then."
BW: "I don't have it with me, but it isn't worth returning for $2 less than I bought it, so I'm keeping the angel."
"Okay." *click the two buttons required to take the angel off, and return it to her*
The rest of the return part goes smoothly. It isn't until I get to the purchase she wanted to make that everything else went to hell.
She wanted three of our papier mache reindeer. One of those reindeer had a broken antler.
BW: "Can I get anything off for that?"
Uh... perhaps... I called the MOD, she told me to take $5 off for it. I hang up the phone, and BW immediately lays into me.
BW: "I ALSO WANTED TO KNOW WHAT I COULD GET OFF FOR THIS ONE HERE, WHICH DOESN'T SIT FLAT! It's defective, I shouldn't get it for full price!"
RJ: "Ma'am, I haven't seen a single one of those particular reindeer that actually sits flat, they all wobble like that. That's how they're made, it's not defective."
BW: "Call your supervisor again!"
So, I call MOD again, she tells me to do the $5 off for it as well. Which is fine by me, until I ring it up, and it turns out to be on sale for $5.95. I doubt we got those reindeer at a dollar each. $5 off the first one is pretty much half price, so I did that on both of them.
BW: "Did I get $5 off both of those?"
RJ: "The first one, yes. The other one was only just barely $5 as it was, and, had my manager actually asked for the info, she would've seen we shouldn't give such a huge discount on it, it was marked down by 50%, though."
BW: "She said $5, you whore!" (no, she didn't call me a whore, but she insinuated it)
RJ: "Again, in that case, we would most likely be losing money by marking it down so steeply. I think my manager assumed it was the same reindeer, in which case, yes, $5 wouldn't kill us."
BW: "FINE!"
I finish the transaction, and as soon as the woman has her credit slip to sign, she immediately demands the 'itemized slip', which I usually hold on to until I get the credit slip back, to minimize theft. However, I was tired of her, and so, let her have the receipt, at which point, she pulls out a fucking magnifying glass, and inspects the receipt line by line to make sure I wasn't stealing money from her! I also had grown quite the line by that point, and was ready to chew her head off for taking up so much time over such piddly little details. But she quickly put the magnifying glass away, at which point I ask her to sign the slip, and she gets confused suddenly, and says, "I should've checked to make sure the credit total matches the receipt," and gets it right back out.
Do you habitually go to stores that try to screw you by adding charges to the credit slip, hoping you won't notice it, bitch? That would be what I call 'a bad business practice!'
Anyway, she finally signs the slip (twice, I might add) and leaves.
CK turns to look at me, and says, "Good job keeping your cool, Juwl. I'd have snapped at her. I think you deserve a piece of my candy for that."
I think about it for a bare second, and say, "No thanks, keep your candy. I'm trying to quit."
About an hour later, CK sees the woman going through another coworker's line, with a tree topper angel! CK goes over to check out the story with that associate, and apparently, she now HAS a receipt, but it was most definitely a different angel. The one she handed me to try to return was pure white, the one she returned was multicolored.
CK has an in with the MOD I got the price reduction OK from, and tells her the whole story, then FES H comes over to ask me if I got her name, so we can ban her. At which point, I point out my coupon log, and say, "I think that was her..."
FES H says, "Cool, we have her name, then."
BW: Bitch Woman
RJ: Whom else?
CK: A coworker
BW brought... five bags (I think it was five) of items she wanted to return, off seven different receipts, to me. Oh, kay... I can do this, so long as all the purchases were made using the same card? Yup, okay. Off I go, ringing in returns, until I hit a snag with a tree topper angel she wanted to return. It was NOT on any of the receipts. I swear, I checked them all five ways from Montana! No angel! So, I told her I could return it at the price it rings up in the system right now.
BW: "Okay..."
I ring it, it turns out to be $12.99 currently.
BW: "Oh, hell no (basically)! It was at least $14.99, at least!"
I put out my hands. "I'll need a receipt for that price, then."
BW: "I don't have it with me, but it isn't worth returning for $2 less than I bought it, so I'm keeping the angel."
"Okay." *click the two buttons required to take the angel off, and return it to her*
The rest of the return part goes smoothly. It isn't until I get to the purchase she wanted to make that everything else went to hell.
She wanted three of our papier mache reindeer. One of those reindeer had a broken antler.
BW: "Can I get anything off for that?"
Uh... perhaps... I called the MOD, she told me to take $5 off for it. I hang up the phone, and BW immediately lays into me.
BW: "I ALSO WANTED TO KNOW WHAT I COULD GET OFF FOR THIS ONE HERE, WHICH DOESN'T SIT FLAT! It's defective, I shouldn't get it for full price!"
RJ: "Ma'am, I haven't seen a single one of those particular reindeer that actually sits flat, they all wobble like that. That's how they're made, it's not defective."
BW: "Call your supervisor again!"
So, I call MOD again, she tells me to do the $5 off for it as well. Which is fine by me, until I ring it up, and it turns out to be on sale for $5.95. I doubt we got those reindeer at a dollar each. $5 off the first one is pretty much half price, so I did that on both of them.
BW: "Did I get $5 off both of those?"
RJ: "The first one, yes. The other one was only just barely $5 as it was, and, had my manager actually asked for the info, she would've seen we shouldn't give such a huge discount on it, it was marked down by 50%, though."
BW: "She said $5, you whore!" (no, she didn't call me a whore, but she insinuated it)
RJ: "Again, in that case, we would most likely be losing money by marking it down so steeply. I think my manager assumed it was the same reindeer, in which case, yes, $5 wouldn't kill us."
BW: "FINE!"
I finish the transaction, and as soon as the woman has her credit slip to sign, she immediately demands the 'itemized slip', which I usually hold on to until I get the credit slip back, to minimize theft. However, I was tired of her, and so, let her have the receipt, at which point, she pulls out a fucking magnifying glass, and inspects the receipt line by line to make sure I wasn't stealing money from her! I also had grown quite the line by that point, and was ready to chew her head off for taking up so much time over such piddly little details. But she quickly put the magnifying glass away, at which point I ask her to sign the slip, and she gets confused suddenly, and says, "I should've checked to make sure the credit total matches the receipt," and gets it right back out.
Do you habitually go to stores that try to screw you by adding charges to the credit slip, hoping you won't notice it, bitch? That would be what I call 'a bad business practice!'
Anyway, she finally signs the slip (twice, I might add) and leaves.
CK turns to look at me, and says, "Good job keeping your cool, Juwl. I'd have snapped at her. I think you deserve a piece of my candy for that."
I think about it for a bare second, and say, "No thanks, keep your candy. I'm trying to quit."
About an hour later, CK sees the woman going through another coworker's line, with a tree topper angel! CK goes over to check out the story with that associate, and apparently, she now HAS a receipt, but it was most definitely a different angel. The one she handed me to try to return was pure white, the one she returned was multicolored.
CK has an in with the MOD I got the price reduction OK from, and tells her the whole story, then FES H comes over to ask me if I got her name, so we can ban her. At which point, I point out my coupon log, and say, "I think that was her..."
FES H says, "Cool, we have her name, then."
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