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I had a total day of suck yesterday. *Note, this is kinda a sucky coworker story, but it culminated with an SC, so I'm putting it here*
Strike 1- It started with me opening my store at 9am, like usual, wondering where my coworker was. She ended up calling out at about 9:30, so now I'm all of a sudden working alone until noon. Now, my store has two designated work areas, the sales floor and the photo lab. In order for me to cover both I would first need to perfect a technique of human cloning, since this isn't possible I spent the whole morning explaining to customers that I could not guarantee their film for one hour.
Strike 2- My second co-worker, the one who was supposed to be there at noon, calls at 12:15, informs me he is running late. Since there is nothing that I can do about that, I explain to him that I've been alone since opening and have a line of customers out the door (not exaggerated) and could he please get in as soon as possible.
Strike 3, I'm out!- We have a system for printing digital pictures from a kiosk. You select your photos, the kiosk spits out a receipt, you bring the receipt to the cashier, pay for your photos, and are given a pickup time. The receipt has printed on it in bold letters "Please bring this slip to cashier to finalize your order"
This means no slip=no prints. My company has a reason for doing this. Often times someone will place an order, see the price on the screen at the end, change their mind, and walk out. When this happens the order still shows up on my queue even though the customer has no intention of paying for it. So if I don't have a slip for it I WILL NOT PRINT IT.
Of course Mr. entitlement left the store with his slip in pocket. Mr. entitlement shows up a couple of hours later wanting his picture. Mr. entitlement is mad that his pictures weren't printed.
I explain why, and he says
"You can't expect your customers to read the slip!!! There should be a sign!!!"
To which my co-worker turns around and says to him
"The screen also tells you to bring your slip to the counter."
Mr. entitlement stalls, almost looks remorseful for yelling, then regains his feet and goes all whiney on us that 'his girlfriend has been waiting out in the cold in the car so they wouldn't get a ticket and they are leaving town tomorrow and need the pictures nooooooooowwwwwwwwww.'
My boss tells me to give him a discount for making him wait.
Strike 1- It started with me opening my store at 9am, like usual, wondering where my coworker was. She ended up calling out at about 9:30, so now I'm all of a sudden working alone until noon. Now, my store has two designated work areas, the sales floor and the photo lab. In order for me to cover both I would first need to perfect a technique of human cloning, since this isn't possible I spent the whole morning explaining to customers that I could not guarantee their film for one hour.
Strike 2- My second co-worker, the one who was supposed to be there at noon, calls at 12:15, informs me he is running late. Since there is nothing that I can do about that, I explain to him that I've been alone since opening and have a line of customers out the door (not exaggerated) and could he please get in as soon as possible.
Strike 3, I'm out!- We have a system for printing digital pictures from a kiosk. You select your photos, the kiosk spits out a receipt, you bring the receipt to the cashier, pay for your photos, and are given a pickup time. The receipt has printed on it in bold letters "Please bring this slip to cashier to finalize your order"
This means no slip=no prints. My company has a reason for doing this. Often times someone will place an order, see the price on the screen at the end, change their mind, and walk out. When this happens the order still shows up on my queue even though the customer has no intention of paying for it. So if I don't have a slip for it I WILL NOT PRINT IT.
Of course Mr. entitlement left the store with his slip in pocket. Mr. entitlement shows up a couple of hours later wanting his picture. Mr. entitlement is mad that his pictures weren't printed.
I explain why, and he says
"You can't expect your customers to read the slip!!! There should be a sign!!!"
To which my co-worker turns around and says to him
"The screen also tells you to bring your slip to the counter."
Mr. entitlement stalls, almost looks remorseful for yelling, then regains his feet and goes all whiney on us that 'his girlfriend has been waiting out in the cold in the car so they wouldn't get a ticket and they are leaving town tomorrow and need the pictures nooooooooowwwwwwwwww.'
My boss tells me to give him a discount for making him wait.
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