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At my store we have yet another promotion going on on top of the 75% off Christm-- excuse me, Holiday decorations*.
The promotion is 25% off Ektorp (furniture line) items including the furniture and any slip covers.
Easy peasy. The prices have even been changed for us so we don't have to make any adjustments at the cash.
I ring through a woman's chair cover and it comes in at $140.25 (exact amount).
SW: *quite rudely* That can't be right!
ME: I'm sorry?
SW: That can't be $140. This two seat sofa (gestures to the cash and carry order) is $144. How can a chair cover be as much as a two seat sofa?
ME: Sometimes the prices depend on the style and material of the cover, making them more expensive.
SW: *snottily* But that's not right! Something is obviously wrong here, I saw it for $119!
Now it's not so much what she was saying, so much as how she was saying it.
Very rude, very entitled, very, "Do I look stupid to you?"
So I call the department, they check it and the price is correct. I even humour her by asking them if the prices are automatically adjusted, just so she can hear the answer to this question.
Sure enough everything is on the up and up.
Now SW's husband comes over in a huff and I figure there's only one way to get them away from me and get my line moving.
Oh did I mention I was the only cash lane open as this was about 10-15 minutes after opening and the other cashier called in due to the terrible weather?
ME: Every item in the store has a unique number. Instead of barcode numbers we have article numbers, which are these eight numbers here. Could you have been looking at a different item for $119 and mistook it for this one?
SW: Absolutely not.
ME: Would you like to check to be sure? In the meantime I can help other customers,
SM: Fine! I'll fucking go. What numbers am I looking for?
ME: These eight on the item will match the eight numbers on the shelf with the tag for the corresponding price.
The husband leaves, I check out other customers, and about two minutes later he returns with his head down, saying nothing.
He then quietly says to his wife, "She's right, it's like $180 [regular price, which is shown]. Just pay for it."
I'm sorry, could you repeat that? I was what? I was right?
Thank you.
Now would you both mind adjusting your attitudes appropriately so that you may better interact with other human beings, in the same way that we have appropriately adjusted our prices to match the sale?
Thanks.
*This is not intended to offend anyone, as the decorations are clearly Christmas decorations. Items for the tree, mostly.
The promotion is 25% off Ektorp (furniture line) items including the furniture and any slip covers.
Easy peasy. The prices have even been changed for us so we don't have to make any adjustments at the cash.
I ring through a woman's chair cover and it comes in at $140.25 (exact amount).
SW: *quite rudely* That can't be right!
ME: I'm sorry?
SW: That can't be $140. This two seat sofa (gestures to the cash and carry order) is $144. How can a chair cover be as much as a two seat sofa?
ME: Sometimes the prices depend on the style and material of the cover, making them more expensive.
SW: *snottily* But that's not right! Something is obviously wrong here, I saw it for $119!
Now it's not so much what she was saying, so much as how she was saying it.
Very rude, very entitled, very, "Do I look stupid to you?"
So I call the department, they check it and the price is correct. I even humour her by asking them if the prices are automatically adjusted, just so she can hear the answer to this question.
Sure enough everything is on the up and up.
Now SW's husband comes over in a huff and I figure there's only one way to get them away from me and get my line moving.
Oh did I mention I was the only cash lane open as this was about 10-15 minutes after opening and the other cashier called in due to the terrible weather?
ME: Every item in the store has a unique number. Instead of barcode numbers we have article numbers, which are these eight numbers here. Could you have been looking at a different item for $119 and mistook it for this one?
SW: Absolutely not.
ME: Would you like to check to be sure? In the meantime I can help other customers,
SM: Fine! I'll fucking go. What numbers am I looking for?
ME: These eight on the item will match the eight numbers on the shelf with the tag for the corresponding price.
The husband leaves, I check out other customers, and about two minutes later he returns with his head down, saying nothing.
He then quietly says to his wife, "She's right, it's like $180 [regular price, which is shown]. Just pay for it."
I'm sorry, could you repeat that? I was what? I was right?
Thank you.
Now would you both mind adjusting your attitudes appropriately so that you may better interact with other human beings, in the same way that we have appropriately adjusted our prices to match the sale?
Thanks.
*This is not intended to offend anyone, as the decorations are clearly Christmas decorations. Items for the tree, mostly.