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Back in '99 at CompUSA I had a customer who was looking for a 32mb RAM upgrade for his custom built Pentium CPU based computer.
He was nice enough to tell me that it uses EDO SIMMs. I went to go get two 16mb EDO SIMMs (because that's the way the upgrades work on that kind of architecture back in the day) He snapped at me!
He thought I was trying to rip him off by having him buy 2 16mb chips vs. 1 32mb chip. I explained to him that's how Intel Pentium's architecture worked and if he buys a 32mb chip he's gonna need another because the system won't recognize it... giving him a total of 64mb.
Customer insisted I was wrong and demanded me to sell him the 1 32mb chip or he was going to speak to my manager. I, being 18-19 and scared of losing my job, caved in and sold him what he wanted. I rang out his purchase too and wrote down his name (I memorized the name off his credit card). I also let him know that if he opens hardware and then returns it, they charge a 15% restocking fee. He blew me off as incompetent and left.
Sure enough.. 4-5 hours later that evening.. He came back. He yelled at customer service and insisted I sold him a bum chip. We took it back and gave him another and he went on his way. I explained to customer service that he's going to be back because his machine needs pairs of those chips to upgrade correctly.
Store closed that night. Next morning store opened and my shift started. Customer showed up within the first 5 minutes of open and walked menacingly towards the customer service counter and started yelling and screaming and cussing at the poor guy behind the counter. I decided to step up and explain to the employee what's been going on.
Customer was pretty flabbergasted to see that I remembered him as I even called him by his first and last name.
He was given three choices:
Buy another 32mb chip ($90)
Return the 32mb chip ($90) + eat a 15% restocking fee ($13.50)
(Optional) Purchase the two 16mb chips ($50 each)
He decided to return the chip then demanded that we sell him the 2 16mb chips for $90 (instead of $100), credit his restocking fee, plus give a free RAM installation ($40). We told him that it was his fault for not listening to me in the first place. Since customer service, myself, or the manager (Who I also informed of the whole situation) wouldn't budge to his demands he left the place in a fit of rage.
He wasted $13.50 + gas for three round-trips to the store for his stupidity and has nothing to show for it. Pity him, I do not. Pwned!
He was nice enough to tell me that it uses EDO SIMMs. I went to go get two 16mb EDO SIMMs (because that's the way the upgrades work on that kind of architecture back in the day) He snapped at me!
He thought I was trying to rip him off by having him buy 2 16mb chips vs. 1 32mb chip. I explained to him that's how Intel Pentium's architecture worked and if he buys a 32mb chip he's gonna need another because the system won't recognize it... giving him a total of 64mb. Customer insisted I was wrong and demanded me to sell him the 1 32mb chip or he was going to speak to my manager. I, being 18-19 and scared of losing my job, caved in and sold him what he wanted. I rang out his purchase too and wrote down his name (I memorized the name off his credit card). I also let him know that if he opens hardware and then returns it, they charge a 15% restocking fee. He blew me off as incompetent and left.
Sure enough.. 4-5 hours later that evening.. He came back. He yelled at customer service and insisted I sold him a bum chip. We took it back and gave him another and he went on his way. I explained to customer service that he's going to be back because his machine needs pairs of those chips to upgrade correctly.
Store closed that night. Next morning store opened and my shift started. Customer showed up within the first 5 minutes of open and walked menacingly towards the customer service counter and started yelling and screaming and cussing at the poor guy behind the counter. I decided to step up and explain to the employee what's been going on.
Customer was pretty flabbergasted to see that I remembered him as I even called him by his first and last name.
He was given three choices:
Buy another 32mb chip ($90)
Return the 32mb chip ($90) + eat a 15% restocking fee ($13.50)
(Optional) Purchase the two 16mb chips ($50 each)
He decided to return the chip then demanded that we sell him the 2 16mb chips for $90 (instead of $100), credit his restocking fee, plus give a free RAM installation ($40). We told him that it was his fault for not listening to me in the first place. Since customer service, myself, or the manager (Who I also informed of the whole situation) wouldn't budge to his demands he left the place in a fit of rage.
He wasted $13.50 + gas for three round-trips to the store for his stupidity and has nothing to show for it. Pity him, I do not. Pwned!
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