I am confused beyond belief

[smileyeagle1021]

OK, I'm am used to guests getting upset and hanging up when I tell them I have no rooms available, but I just had someone get upset because I had availability still
ok, wth, you're upset because i have rooms... I thought this would be a good thing for you if you need somewhere to stay...

my last little bit of sanity for the day just flew out the window

[earl colby pottinger]

Trust me

I had one customer complain because the final bill for repairing their computer was a lot less than the original estimate! Instead of $120 plus tax (this is Canada, land of the tax) the bill only came to $15 plus tax.

They demanded to talk to the manage to complain to. I could see that it hurt his brain as-well trying to understand the complaint.

[wagegoth]

OK, I'm used to guests getting upset and hanging up when I tell them I have no rooms available, but I just had someone get upset because I had availability still

My guess is he didn't want to go on the trip and was hoping he could tell the wife/boss/parents/whoever that there was just no place to stay.

[hecubus]

OK, I'm am used to guests getting upset and hanging up when I tell them I have no rooms available, but I just had someone get upset because I had availability still
ok, wth, you're upset because i have rooms... I thought this would be a good thing for you if you need somewhere to stay...

Maybe they were playing Mary and Joseph and were disappointed that there actually was room at the Inn.

[GolfCart34]

I had one customer complain because the final bill for repairing their computer was a lot less than the original estimate! Instead of $120 plus tax (this is Canada, land of the tax) the bill only came to $15 plus tax.

They demanded to talk to the manage to complain to. I could see that it hurt his brain as-well trying to understand the complaint.

I had to have the breaker box and service line to my house replaced this past fall (ah the joys of home ownership). The electrician estimated the bill to be between $1200 and $1400 for the whole job. I was pleasantly surprised when I got the final bill and it was below $1000. I certainly wasn't going to complain about paying less for something I was expecting to pay much more for. The logic of some people just amazes me.

[Crazeyal]

Instead of $120 plus tax (this is Canada, land of the tax) the bill only came to $15 plus tax..

Empathy problem. Yours, surprisingly enough. IF someone says $120 and the job comes in $15, most people think "FANTASTIC!!", and that is your line of thinking. You are angry because he got mad and demanded a Manager. Perhaps he was rude, but unreasonable?

If he's had imcompetant work done before, EG replacing a fuse when there is an intermittant cord or a bad battery, then his response is understandable. RUDE, but understandable. You might have been the only smart person in a line of dumb techs. I dunno. But sometimes there is a REASON for suckiness. It's never okay to take frustration out on random workers who've done you no wrong, but not everyone is simply selfish and nasty.

[Velfarre2001]

Empathy problem. Yours, surprisingly enough. IF someone says $120 and the job comes in $15, most people think "FANTASTIC!!", and that is your line of thinking. You are angry because he got mad and demanded a Manager. Perhaps he was rude, but unreasonable?

If he's had imcompetant work done before, EG replacing a fuse when there is an intermittant cord or a bad battery, then his response is understandable. RUDE, but understandable. You might have been the only smart person in a line of dumb techs. I dunno. But sometimes there is a REASON for suckiness. It's never okay to take frustration out on random workers who've done you no wrong, but not everyone is simply selfish and nasty.

Yes he was unreasonable. Even if he followed your line of thought, until the problem is proved it was not properly fixed, he should not be complaining. More expensive =/= better or correct is simple logic, just because it cost less does not mean it was a sub-par job or the wrong job, and he should not be complaining until AFTER he discovers it is, and that is IF it is.

He jumped the gun and acted rude without provocation, and no, bad experience in the past is no excuse for bad behavior in the present. Even if it was not due to selfishness and nastiness, he was still unreasonable and rude. Suck is suck and going off on an innocent over a bad experience makes you nasty in my book. I would have no empathy for him either.

Reason =/= Excuse

[Boozy]

If he's had imcompetant work done before, EG replacing a fuse when there is an intermittant cord or a bad battery, then his response is understandable. RUDE, but understandable. You might have been the only smart person in a line of dumb techs. I dunno. But sometimes there is a REASON for suckiness. It's never okay to take frustration out on random workers who've done you no wrong, but not everyone is simply selfish and nasty.

Oh come on, it was a short, funny little story and here you are analyzing it to death.

Can't we all just have a nice laugh at a man complaining about someone saving him over a $100?

[smileyeagle1021]

Oh come on, it was a short, funny little story and here you are analyzing it to death.

Can't we all just have a nice laugh at a man complaining about someone saving him over a $100?

or finding them a room in a "sold out" city (which apparently wasn't so sold out).

[smileyeagle1021]

oh, and an update, I was talking to my former coach and he suggested that it was probably a secret shopper from another hotel that was upset because she was hoping we wold tell her we were sold out and we would refer guests to her... because most likely she too had a lot of availbility and was hoping for someone to send more guests her way... only logical thing we can think of...