Insistant Customer

[Shironu-Akaineko]

Purplecat, seems the people in your town are grossly overcharged for items. All of your stories have a SC complaining of price. Maybe if they would get off their asses and get a job, they wouldn't complain so much.

On a related note to your last story, my manager was called to a cashier about a bread price.

"But the sign says 1,99$!" The customer said, waving a loaf of bread at her.

"Yes," She replied, "But it also says JAM!" Turns out the sign was under the jam, which is over the bread. Which is where the sign belongs. Heehee!

[purplecat41877]

Yesterday, a customer came up to the service with some sugar. I rang it up and the customer mentioned that it was on sale. I went to check and it was the store brand that was on sale which the customer didn't bring up. We were out of the sale item and I pulled the tag to show the customer that he didn't bring up the sale item.

When I got back up to the service desk, I showed the customer the tag and informed him that it was another brand that was on sale. He mentioned that his wife sent him and she wanted the sugar on sale and he insisted on having the sugar that he was getting for the sale price.

I got one of my service desk workers to help me out and she had me call the assistant store director for approval to substitute the sugar he was getting for the one that was on sale. I offered a rain check. The customer wouldn't accept that offer. I paged the assistant store director. After waiting a few minutes, I called his store phone, explained the situation, and he allowed the substitution. I did the customer's transaction, and apologized for the problem that occurred.

[purplecat41877]

A customer insisted that the soups she was getting was buy one get one free. She got two that were but the other two weren't. She still insisted they were even though I brought up the tag to prove they weren't. It actually got to the point where my service desk coworker ended up taking over since she wasn't taking my word at all even though the proof was right in front of her face.

[purplecat41877]

Yesterday, a customer insisted that he should get two of the paper towel packs free since it had it on the coupon. The coupon also mentioned that the items was 3 for $xx which the coupon did.

Luckily, my service desk coworker came back from lunch and took over so I was able to go back to the till I was closing out. The customer was so insistant that she had to page the dairy manager who happened to be the PIC at the time.

The customer ended up not getting the two items for free. My service desk coworker wrote a note to the store director and assistant store director explaining the situation with the coupon.

[PhotoChick]

I swear is it that hard to read a coupon? Oh right! Why read when you can just bitch and moan.

[HALFHUMANHALFZOMBIE]

I would tell customers when they act like it's my fault the price is wrong that I'm not responsible for the prices. I hate people who tell me that if I don't want to see them angry then have the price changed. Whatever.. I Just tell them that they should have no reason to get mad at me for something I have no control over!!!