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I pulled a 3 - 9 shift today in the pharmacy. It was absolutely dead when I arrived at 3, and continued to be dead for about the next 2 hours or so. And then at about 5:30, it was one customer after another after another after another coming in.
You know what I mean... when you finish with one and send them on their way, and there are three more behind them to take their place.
And they all want everything NOW, NOW, NOW, "What?? 15 whole minutes?? I can't POSSIBLY wait that long for my pills!!! FUCK YOU!!!!"... and so on.
So it's like that from maybe 5:30 to around 8:30, and we close at 9. It was just myself and the pharmacist, as always from 5 to close.
So the rush is over, and we're standing there staring at each other wishing we could dip into the whiskey (j/k
), the pharmacist goes, "Oh, SHIT!!! I forgot to send the order!!!"
The order she was referring to is the order that the pharmacy sends out daily, for people who had prescriptions that day that we didn't have in stock that we were able to get from this particular vendor for the next day. There's a catch: the cut-off time for sending the order in to receive it next-day is 8:00pm.
We had about 15 people that day whose medicine we didn't have in stock, and had prepared the order to send that night to receive them the next day for those customers.
So now, having not sent the order in time due to us being slammed beyond all belief from 5:30 to 8:30 with customers out the wazoo, the ~15 people due to pick up their prescriptions the next day would not be able to until Monday.
And given that some of them legitimately need that medicine, that will prove extremely problematic.
Some of them we had a couple tablets or capsules in stock to give them a partial fill to hold them until Monday, or however long we could, and some of them we were able to call another store and have sent to us tomorrow to hold them over, but there are still about 10 people that will have to go medicine-less this weekend.
The above scenario had the potential to create around 10 SC's, depending on how maturely they act about it.
I know, our / pharmacist's fault, but people have to realize... shit happens. We don't have the resources or time to spend 15 minutes on the phone, punching in NDC's and saying "yes", "NDC", "no", etc. over and over when we're ass-deep in customers and scripts needing counted and lines for the register snaking into the aisles and GAH!!!
...de-stressing from a rather hellish 3 hours at work, pardon myself. >.<
If anyone is wondering, the reason we cut it close when sending this particular order is in case we get anyone at 7 o'clock in the evening who has an rx for something we're out of stock, so we could get it in with that order and have it for him/her the next day.
RB
You know what I mean... when you finish with one and send them on their way, and there are three more behind them to take their place.
And they all want everything NOW, NOW, NOW, "What?? 15 whole minutes?? I can't POSSIBLY wait that long for my pills!!! FUCK YOU!!!!"... and so on.
So it's like that from maybe 5:30 to around 8:30, and we close at 9. It was just myself and the pharmacist, as always from 5 to close.
So the rush is over, and we're standing there staring at each other wishing we could dip into the whiskey (j/k
), the pharmacist goes, "Oh, SHIT!!! I forgot to send the order!!!"The order she was referring to is the order that the pharmacy sends out daily, for people who had prescriptions that day that we didn't have in stock that we were able to get from this particular vendor for the next day. There's a catch: the cut-off time for sending the order in to receive it next-day is 8:00pm.
We had about 15 people that day whose medicine we didn't have in stock, and had prepared the order to send that night to receive them the next day for those customers.
So now, having not sent the order in time due to us being slammed beyond all belief from 5:30 to 8:30 with customers out the wazoo, the ~15 people due to pick up their prescriptions the next day would not be able to until Monday.
And given that some of them legitimately need that medicine, that will prove extremely problematic.
Some of them we had a couple tablets or capsules in stock to give them a partial fill to hold them until Monday, or however long we could, and some of them we were able to call another store and have sent to us tomorrow to hold them over, but there are still about 10 people that will have to go medicine-less this weekend.
The above scenario had the potential to create around 10 SC's, depending on how maturely they act about it.
I know, our / pharmacist's fault, but people have to realize... shit happens. We don't have the resources or time to spend 15 minutes on the phone, punching in NDC's and saying "yes", "NDC", "no", etc. over and over when we're ass-deep in customers and scripts needing counted and lines for the register snaking into the aisles and GAH!!!
...de-stressing from a rather hellish 3 hours at work, pardon myself. >.<
If anyone is wondering, the reason we cut it close when sending this particular order is in case we get anyone at 7 o'clock in the evening who has an rx for something we're out of stock, so we could get it in with that order and have it for him/her the next day.
RB
I am so glad to hear that, for you & for your customers. Hey, feces happens but when it's medicine, it's scary.
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