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Hey All. I'm brand new here but have been lurking for a while. I have really enjoyed the stories and would like to share one of my own since it involves a small victory.
I was working selling tickets at a major venue for a professional basketball team. The arena where they play has two box offices, a main office on the east side of the arena and a smaller auxillary on the west that is just used to sell tickets on the days of events.
I was working the west side when a customer came up to my window to pick up tickets that he had purchased over the phone and were waiting for him in Will Call.
Customer: I'm here to pick up some tickets I ordered over the phone.
Me: I'm sorry sir, the Will Call window is at the main box office on the east side of the arena. I'm sure they will be able to assist you over there.
Customer: (in a very angry tone) Look...when I bought the tickets on the phone they said they would be available for pick up at the ticket office. I want my tickets...now.
Me: I'm sorry sir but the will call window is located at the east box office. I'm sure they are there for you for pick up.
Customer: Are you trying to tell me I have to walk all the way around the f-wording arena to get my tickets?
Me: No sir. You only have to walk half way around the f-wording arena. If you walked all the way around you would be right back here and that wouldn't do either of us any good.
When I went back at the end of my shift my manager Larry pulled me aside.
Larry: Roger, did you tell a customer that they only had to walk half way around the arena?
Me: Yeah Larry.....
Larry: That was a good one.
I was working selling tickets at a major venue for a professional basketball team. The arena where they play has two box offices, a main office on the east side of the arena and a smaller auxillary on the west that is just used to sell tickets on the days of events.
I was working the west side when a customer came up to my window to pick up tickets that he had purchased over the phone and were waiting for him in Will Call.
Customer: I'm here to pick up some tickets I ordered over the phone.
Me: I'm sorry sir, the Will Call window is at the main box office on the east side of the arena. I'm sure they will be able to assist you over there.
Customer: (in a very angry tone) Look...when I bought the tickets on the phone they said they would be available for pick up at the ticket office. I want my tickets...now.
Me: I'm sorry sir but the will call window is located at the east box office. I'm sure they are there for you for pick up.
Customer: Are you trying to tell me I have to walk all the way around the f-wording arena to get my tickets?
Me: No sir. You only have to walk half way around the f-wording arena. If you walked all the way around you would be right back here and that wouldn't do either of us any good.
When I went back at the end of my shift my manager Larry pulled me aside.
Larry: Roger, did you tell a customer that they only had to walk half way around the arena?
Me: Yeah Larry.....
Larry: That was a good one.
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