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Minor pet peeve of mine, just reminded of it by a tech.
I do technical dispatch, some of our customers are 911 centers and the like, so we're here 24/7. We are, however, aware that sometimes minor things go wrong that can wait until daytime, so things are rated on a Severity level scale, and only Severity 1 issues go out during anything outside of normal business hours. And trust, 10pm on a Sunday is not normal business hours. So why is it, that every time I call out a new ticket to a shop around this time, they ask "Is this a Severity 1?"
I just told my coworker that I'd like to start replying with "Nah, but I'm bored, so I thought I'd start calling out all the Severity 3 tickets in the middle of the night, just to keep you on your toes!"
Just the fact that I'm calling you means that it is, otherwise we'd have waited til tomorrow.
Seriously. Why is it that the vast majority of our techs either assume we're complete idiots, or talk to us as if we're tech support, when we've clearly told them we're not?
I do technical dispatch, some of our customers are 911 centers and the like, so we're here 24/7. We are, however, aware that sometimes minor things go wrong that can wait until daytime, so things are rated on a Severity level scale, and only Severity 1 issues go out during anything outside of normal business hours. And trust, 10pm on a Sunday is not normal business hours. So why is it, that every time I call out a new ticket to a shop around this time, they ask "Is this a Severity 1?"
I just told my coworker that I'd like to start replying with "Nah, but I'm bored, so I thought I'd start calling out all the Severity 3 tickets in the middle of the night, just to keep you on your toes!"
Just the fact that I'm calling you means that it is, otherwise we'd have waited til tomorrow.Seriously. Why is it that the vast majority of our techs either assume we're complete idiots, or talk to us as if we're tech support, when we've clearly told them we're not?