So my company suspends service if the bill is more than 55 days past due (nearly two months for those playing at home), and they don't do these suspensions on weekends/holidays.
Today we had nearly 200 calls in queue with 100 agents staffed, and at least 75% of the calls were from people who were disconnected either today or yesterday.
Considering anything more than 25 calls in queue is considered heavy, tonight was re-god-damn-diculous.
I'd wager most of it was from people being so engrossed in the holiday spending orgy that is the winter months, they either forgot about their cable bills or had no money left.
That's not even counting the people who call in with like 6 returned checks in a 2 month span wondering why their internets are broken. I seriously don't know why my company even bothers with post dated check payments either. Anyone who's at that point is pretty much over their head. In theory it should be a last resort to someone having a short month, but it ends up being abused by people who don't even pay their bills until someone from collections calls to advise them they're about to get disconnected.
Today we had nearly 200 calls in queue with 100 agents staffed, and at least 75% of the calls were from people who were disconnected either today or yesterday.
Considering anything more than 25 calls in queue is considered heavy, tonight was re-god-damn-diculous.
I'd wager most of it was from people being so engrossed in the holiday spending orgy that is the winter months, they either forgot about their cable bills or had no money left.
That's not even counting the people who call in with like 6 returned checks in a 2 month span wondering why their internets are broken. I seriously don't know why my company even bothers with post dated check payments either. Anyone who's at that point is pretty much over their head. In theory it should be a last resort to someone having a short month, but it ends up being abused by people who don't even pay their bills until someone from collections calls to advise them they're about to get disconnected.
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