Okay....I don't really know if I put this thread in the right place, so sorry if I didn't!
And sorry if it gets a little long...
Basically I'm having a bunch of problems with my internet air card for my laptop, which I have through my cell phone provider. I'll give you the gist of the story:
The internet hasn't been working right for about two weeks. It would intermittently say "no wireless device detected" when the air card was inserted and should be recognized. So, basically, sometimes it worked, sometimes it didn't. Then it quite working period a few days or so ago. We called, and talked to several people before a tech finally said to go to a corporate store, use their free wifi and download an updated version of some software so that the computer will recognize the card again. Seemed simple enough. That conversation was about an hour or so.
So, last night we drive 20-25 minutes to get to a corporate store. First person says their wifi isn't working, we probably have a defective card, we need to call CS to get a new one under warranty. Call CS from a phone at the store, talk to three different people before getting a tech. During all this, we get a manager at the store who says they do not have wifi period. Then the tech walks us through a bunch of stuff on the computer. End result put us in the same place: no internet. Now we have to wait for a call back from someone about possibly getting a new card sent out. We were at the store for about 2 1/2 hours.
And to top it off, school starts Monday, and my boyfriend and I both have some online classes.
The manager at the store told us to call CS back today and ask for a credit on our account for our trouble and for the time we haven't been able to use the internet. Do you guys think I should? Would I be an SC??
Thanks for the help.
And sorry if it gets a little long...
Basically I'm having a bunch of problems with my internet air card for my laptop, which I have through my cell phone provider. I'll give you the gist of the story:
The internet hasn't been working right for about two weeks. It would intermittently say "no wireless device detected" when the air card was inserted and should be recognized. So, basically, sometimes it worked, sometimes it didn't. Then it quite working period a few days or so ago. We called, and talked to several people before a tech finally said to go to a corporate store, use their free wifi and download an updated version of some software so that the computer will recognize the card again. Seemed simple enough. That conversation was about an hour or so.
So, last night we drive 20-25 minutes to get to a corporate store. First person says their wifi isn't working, we probably have a defective card, we need to call CS to get a new one under warranty. Call CS from a phone at the store, talk to three different people before getting a tech. During all this, we get a manager at the store who says they do not have wifi period. Then the tech walks us through a bunch of stuff on the computer. End result put us in the same place: no internet. Now we have to wait for a call back from someone about possibly getting a new card sent out. We were at the store for about 2 1/2 hours.
And to top it off, school starts Monday, and my boyfriend and I both have some online classes.
The manager at the store told us to call CS back today and ask for a credit on our account for our trouble and for the time we haven't been able to use the internet. Do you guys think I should? Would I be an SC??
Thanks for the help.
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