This is the story of one customer, and I don't even know what his problem was! It was a quiet Sunday (for once) so we weren't overworked, no one was stressed and all the staff were happy! Until this guy came along.
A co-worker went to serve him.
SC: I want to order food.
CW: Sure thing! First can you tell me where abouts you are sitting sir?
SC: Well I don't bloody well know do I?
CW: Umm, OK, can you point me in the general direction?
SC: I am with my family.
CW: OK, where abouts are your family?
SC: Look! I have had enough of your attitude!
CW: But sir, I need to know where you are sitting so your food will get to you.
SC: I am over there! *points to random table*
CW: Do you know the number of the table?
SC: It is YOUR bloody job to know where I am sitting!
CW: OK sir, one moment...
She walked off the bar, went to his table, noted the number and returned. She didn't say anything, but I knew she did it to make the point that in all the time he was being snippy with her, he could have easily found out his table number.
CW: Right, now we can do the order.
They did the order. She said he basically treated her like a slave all the way through it, like it was some kind of god awful task that he had to speak to her.
Oh great! I get the task of taking his food out to him.
I take the food out, and he doesn't say one word to me. Neither do his family. They seriously looked at me like I had just crawled out the sewer.
Me: OK, I have a burger with fries?
No response.
SC: *to wife and kid* Yes those Nintendo DS's are really cool, but wouldn't you rather get something bigger like an X-box 360?
I am stood there with boiling hot plates in my hands.
Me: Sorry, I have a burger with fries? And the salad?
No response.
SC: What game would you like to get?
I had had enough. I just put the meals straight down on the table. I went back for the third meal and put it down again. I still got no response from the family.
Me: Enjoy your meals guys.
SC: So we're going to go and price the Xbox 360's later?
It was such a minor thing but I was so wound up about it. I have had my fair share of rude customers, but at least they spoke to me!
A co-worker went to serve him.
SC: I want to order food.
CW: Sure thing! First can you tell me where abouts you are sitting sir?
SC: Well I don't bloody well know do I?
CW: Umm, OK, can you point me in the general direction?
SC: I am with my family.
CW: OK, where abouts are your family?
SC: Look! I have had enough of your attitude!
CW: But sir, I need to know where you are sitting so your food will get to you.
SC: I am over there! *points to random table*
CW: Do you know the number of the table?
SC: It is YOUR bloody job to know where I am sitting!
CW: OK sir, one moment...
She walked off the bar, went to his table, noted the number and returned. She didn't say anything, but I knew she did it to make the point that in all the time he was being snippy with her, he could have easily found out his table number.
CW: Right, now we can do the order.
They did the order. She said he basically treated her like a slave all the way through it, like it was some kind of god awful task that he had to speak to her.
Oh great! I get the task of taking his food out to him.
I take the food out, and he doesn't say one word to me. Neither do his family. They seriously looked at me like I had just crawled out the sewer.
Me: OK, I have a burger with fries?
No response.
SC: *to wife and kid* Yes those Nintendo DS's are really cool, but wouldn't you rather get something bigger like an X-box 360?
I am stood there with boiling hot plates in my hands.
Me: Sorry, I have a burger with fries? And the salad?
No response.
SC: What game would you like to get?
I had had enough. I just put the meals straight down on the table. I went back for the third meal and put it down again. I still got no response from the family.
Me: Enjoy your meals guys.
SC: So we're going to go and price the Xbox 360's later?
It was such a minor thing but I was so wound up about it. I have had my fair share of rude customers, but at least they spoke to me!
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