Tweet
Actually, that phrase never really enters the conversation. In fact, few of these people actually realize that they did, in fact, grind to a screeching halt and pull a 180. Nevertheless, it is incidents like these that make me want to bang my head against the solid granite countertop in our showroom.
That's not what I wanted
I was working on a house remodel with a client who seemed to have trouble making up her mind. (But what else is new?) The kitchen had long been ordered by the time we reached a final layout for the master bath. It had gone through several incarnations, but it was finally time to order. I asked the client if she wanted to do the bath in the same style/color as the kitchen. She said yes. Okey-dokey, in goes the order, and in six weeks a new master bathroom was delivered. Some time later, I was minding my business in the office one day when the client comes in to complain about the bathroom cabinets. Her exact words were, "I never would have chosen this for the bathroom!" She proceeds to pick out one of our sample doors in a completely different style and inform me that this is what she had been expecting. Unfortunately, though I had documented her original decision in my notes, we didn't have anything officially signed stating that this was her choice. My boss caved and ordered new doors.
I don't want it there!
One of my clients is a darling older lady whom I've had a great time working with. Unfortunately, according to her builder, she has a tendency to change directions mid-stream. And I have recently had first-hand experience with this. She's remodeling an adorably tiny cottage in town, which has an equally cute kitchen, designed by yours truly. Now, when I say tiny cottage, I mean TINY cottage. Doll house on steroids, basically. What little space there is needs to be used to its fullest potential. Therefore, the itty-bitty kitchen includes an itty-bitty island to match. Before the cabinets were ordered, I did a walk-through (such as it was) with the client and her builder, explaining where everything would go. The kitchen is open to the living area, and to maximize space, the island sticks over into the walkway between the two spaces by about six inches. This was OK with her then. This is for some reason NOT OK now. Still don't know what's going to happen with this, but I really can't move that island.
I could probably go on, but this post would get too long. I don't have a problem with changing things before I put in an order. But when the cabinets have been installed...it's a bit too late!
That's not what I wanted
I was working on a house remodel with a client who seemed to have trouble making up her mind. (But what else is new?) The kitchen had long been ordered by the time we reached a final layout for the master bath. It had gone through several incarnations, but it was finally time to order. I asked the client if she wanted to do the bath in the same style/color as the kitchen. She said yes. Okey-dokey, in goes the order, and in six weeks a new master bathroom was delivered. Some time later, I was minding my business in the office one day when the client comes in to complain about the bathroom cabinets. Her exact words were, "I never would have chosen this for the bathroom!" She proceeds to pick out one of our sample doors in a completely different style and inform me that this is what she had been expecting. Unfortunately, though I had documented her original decision in my notes, we didn't have anything officially signed stating that this was her choice. My boss caved and ordered new doors.
I don't want it there!
One of my clients is a darling older lady whom I've had a great time working with. Unfortunately, according to her builder, she has a tendency to change directions mid-stream. And I have recently had first-hand experience with this. She's remodeling an adorably tiny cottage in town, which has an equally cute kitchen, designed by yours truly. Now, when I say tiny cottage, I mean TINY cottage. Doll house on steroids, basically. What little space there is needs to be used to its fullest potential. Therefore, the itty-bitty kitchen includes an itty-bitty island to match. Before the cabinets were ordered, I did a walk-through (such as it was) with the client and her builder, explaining where everything would go. The kitchen is open to the living area, and to maximize space, the island sticks over into the walkway between the two spaces by about six inches. This was OK with her then. This is for some reason NOT OK now. Still don't know what's going to happen with this, but I really can't move that island.
I could probably go on, but this post would get too long. I don't have a problem with changing things before I put in an order. But when the cabinets have been installed...it's a bit too late!
Comment