yesterday we got an email from our DM, who had gotten an email from one of the bigwigs at corporate who had gotten an email from some woman complaining about the way an employee at our store treated her kids. the email was sent to corporate at 154pm monday. (this is important.) apparently, this woman was and her many children (she said she was with her "boys") were in our kids department "tonight" and her two daughters, 4 and 5, "who dont know better", were taking books off the shelves and touching things. a female employee came up to them and yelled at them to not touch anything and to put the books back where they found them. when the girls started to cry and ran to mommy, the employee told the girls to "grow up." mom then told another employee about it and was told that it would be "taken care of."
many things wrong with this story: 1) no one knows WTF this woman is talking about. there were no notes left about an incident like this in the managers log. 2) the woman didnt see either employees nametag, and did not give a description of either employee. we dont even know if the second employee was male or female. 3) none of the employees working either sunday or monday would have treated kids like that. there might be a gentle "please dont run" or something, but we'd never tell them to "grow up." 4) why were a 4 and 5 year old be at the opposite end of the department from their mother? 5) if she had brought it up to a second employee, a manager would've been called right there and then.
there are three conclusions: one is that shes outright trying to scam us, second is that it was another customer that yelled at her kids and shes making up the part about the second employee to cover her own ass. third is that it didnt even happen at our store. theres a borders right up the street and people get us confused all the time.
pretty crappy worldview, i know, but we've been burned by something similar to this before.
many things wrong with this story: 1) no one knows WTF this woman is talking about. there were no notes left about an incident like this in the managers log. 2) the woman didnt see either employees nametag, and did not give a description of either employee. we dont even know if the second employee was male or female. 3) none of the employees working either sunday or monday would have treated kids like that. there might be a gentle "please dont run" or something, but we'd never tell them to "grow up." 4) why were a 4 and 5 year old be at the opposite end of the department from their mother? 5) if she had brought it up to a second employee, a manager would've been called right there and then.
there are three conclusions: one is that shes outright trying to scam us, second is that it was another customer that yelled at her kids and shes making up the part about the second employee to cover her own ass. third is that it didnt even happen at our store. theres a borders right up the street and people get us confused all the time.
pretty crappy worldview, i know, but we've been burned by something similar to this before.
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