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This happened yesterday, about 1:00 pm (for those of you who don't know, I'm at a craft store), and entails myself, the confused customer, and my coworker. Words in italics denote actions.
CC: Hi, I called earlier and had you hold some jewelry boxes for me and I'm here to pick them up.
Me: Rummages around in hold and lost-and-found bins as holds are often placed in both I don't see them here... to coworker, standing nearby Do you know anything about jewelry boxes on hold for someone?
CW: Nope. When did you call us about them, ma'am?
CC: I called at like 11:00 this morning! When I spoke to the girl helping me she said she'd have them up front for me!
Me: If you spoke with a woman it would have been myself or CW, here. The only other two people working here this morning are men (both with masculine voices, so she couldn't have assumed it was a woman). Plus, I'm up front and would've answered the call, and CW would have grabbed the items for you. There's no one else. Are you sure you didn't call our other location?
CC: getting more and more agitated Well, this IS the xxxx store, right?
Me: It is... Well, we don't have them on hold for you, but you can go with CW and she can help you find them so you can purchase them. I know this is frustrating--but you can still at least buy the items you want.
So the CC went with CW. This is the run-down on the conversation *they* had, as told to me by CW.
CW: So which boxes did you need?
CC: Well they're purple, covered in fabric with gold legs and have a bunch of beading around the top.
CW: ...
CW: We don't carry *anything* like that, ma'am.
CC: WHAT?!
CW: Ma'am, are you sure you called [our store, which begins with M]?
CC: Wait--I thought this was MARSHALLS!
CW told me that after that the customer was extremely apologetic, and felt really bad about getting so angry over a stupid mistake like that... The customer also came up front and told me what happened.
Customers often come in thinking that they've gone to Marshalls, which is next door, but never before has someone spent over five minutes in our store only to realize it was the wrong one... (and for the record, Marshalls is a department store that sells clothes and housewares--NOTHING like a craft store, AT ALL)
CC: Hi, I called earlier and had you hold some jewelry boxes for me and I'm here to pick them up.
Me: Rummages around in hold and lost-and-found bins as holds are often placed in both I don't see them here... to coworker, standing nearby Do you know anything about jewelry boxes on hold for someone?
CW: Nope. When did you call us about them, ma'am?
CC: I called at like 11:00 this morning! When I spoke to the girl helping me she said she'd have them up front for me!
Me: If you spoke with a woman it would have been myself or CW, here. The only other two people working here this morning are men (both with masculine voices, so she couldn't have assumed it was a woman). Plus, I'm up front and would've answered the call, and CW would have grabbed the items for you. There's no one else. Are you sure you didn't call our other location?
CC: getting more and more agitated Well, this IS the xxxx store, right?
Me: It is... Well, we don't have them on hold for you, but you can go with CW and she can help you find them so you can purchase them. I know this is frustrating--but you can still at least buy the items you want.
So the CC went with CW. This is the run-down on the conversation *they* had, as told to me by CW.
CW: So which boxes did you need?
CC: Well they're purple, covered in fabric with gold legs and have a bunch of beading around the top.
CW: ...
CW: We don't carry *anything* like that, ma'am.
CC: WHAT?!
CW: Ma'am, are you sure you called [our store, which begins with M]?
CC: Wait--I thought this was MARSHALLS!
CW told me that after that the customer was extremely apologetic, and felt really bad about getting so angry over a stupid mistake like that... The customer also came up front and told me what happened.
Customers often come in thinking that they've gone to Marshalls, which is next door, but never before has someone spent over five minutes in our store only to realize it was the wrong one... (and for the record, Marshalls is a department store that sells clothes and housewares--NOTHING like a craft store, AT ALL)
I'm trying to get her to post here about her experiences, like the other day when a CS got mad that a picture frame wasn't on sale, and chucked it at her, hitting her just below the eye. My wife, being the oh-so-pleasant person she can be in situations like, threw it right back 
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