...if you think you are going to get 32 ounces of slushie for $1.04 (inc. tax).
Last week, this couple comes strolling up to my register with a 32 ounce soda cup. Just as I am about it ring it up as such, they tell me that it is a slushie.
What do I do?
I ring them up for 32 ounces worth of slushie. (We have two sizes: 12 oz. and 20 oz.) The woman starts to go ballistic, screaming at me, wanting to know why I charged so much. 32 oz. of slushie goodness rings up as $2.61. Major difference here. I told her that she used a soda cup instead of a slushie cup, and so I am charging her for the amount of slushie that is in the cup.
She screams some more that there aren't any slushie cups. There are, actually. We just stocked them. They are RIGHT NEXT to the slushie machine. "Oh, we didn't know those were slushie cups. They say lemonade on them." Yeah, and they also say SLUSHIE!!!
"Well, I don't want it then!" ::bitch bitch bitch:: She finally stomps over, pours the slushie into the correct cup, dumps out the excess, all the while bitching at me that I don't deserve to be assistant manager, I have HORRIBLE customer service skills, etc., etc., etc. How does she know that? SHE'S in customer service, and she KNOWS how to treat people.
She eventually stomps over to my coworker's register and pays for her 20 oz. slushie, still muttering about me.
What was her husband doing this entire time? Slinking along behind her, not saying a single word, and looking rather embarrassed.
Last week, this couple comes strolling up to my register with a 32 ounce soda cup. Just as I am about it ring it up as such, they tell me that it is a slushie.
What do I do?
I ring them up for 32 ounces worth of slushie. (We have two sizes: 12 oz. and 20 oz.) The woman starts to go ballistic, screaming at me, wanting to know why I charged so much. 32 oz. of slushie goodness rings up as $2.61. Major difference here. I told her that she used a soda cup instead of a slushie cup, and so I am charging her for the amount of slushie that is in the cup.
She screams some more that there aren't any slushie cups. There are, actually. We just stocked them. They are RIGHT NEXT to the slushie machine. "Oh, we didn't know those were slushie cups. They say lemonade on them." Yeah, and they also say SLUSHIE!!!
"Well, I don't want it then!" ::bitch bitch bitch:: She finally stomps over, pours the slushie into the correct cup, dumps out the excess, all the while bitching at me that I don't deserve to be assistant manager, I have HORRIBLE customer service skills, etc., etc., etc. How does she know that? SHE'S in customer service, and she KNOWS how to treat people.
She eventually stomps over to my coworker's register and pays for her 20 oz. slushie, still muttering about me.
What was her husband doing this entire time? Slinking along behind her, not saying a single word, and looking rather embarrassed.
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