Disclaimer: Rambling post ahead. you may waste precious minutes of your life reading it.
Why do customers think that I should know how to get to all of the other locations of my store?
And why would they assume that the other associates would know how to?
I love it when they call, and want something we're out of, or only have a small number of what they wanted...so I offer the numbers to the other locations. "Which is closer to me?" I'm not allowed to say "beats the hell out of me...". Or they'll say "How to I get to the one in location x?". I seriously don't have a freakin clue. Granted, some of my co-workers do, so I'll hand the customers off to them...but come on.
With customers who are actually in the store, I try to get them directions. Is it wrong for me to offer the folks on the telephone the number of the other location?
It's been a common thing with customer calls the last few days I've worked. And it's mostly bothering me because of the rude tone of the folks on the phone.
Some of them expect me to put them on hold and call the other locations for them. Which would tie up two of our lines. I'm sure corporate probably disagrees, but I say the customer was perfectly capable of calling OUR location, I'm sure they can handle calling the other location. Especially for certain things. Because if I needed to relay stuff to the customer, it would just become a silly slap stick comedy routine. Or something.
BTW, I can see why a customer might expect me to know how to get to other locations of my store, but once I've told them I cannot give them that information, they could...be less mean about it. But that's okay. If all else fails, we have the phone numbers to the other locations. It's not hard. Just mildly annoying.
It's the folks who want to know how to get to places that haven't got anything to do with our store who really irritate me.
Customer came up to me..."Someone told me their was a floral shop/Bridal shop/upscale something or another nearby...how do I get there?" "I don't know". So, she repeated herself. And I told her, I didn't know. Because in the two seconds since she first asked the question, I did not suddenly become the freakin atlas for the area. I directed her to customer service "Maybe she could tell you?". She didn't like my suggestion.
Or when I do happen to know where something else is...but the customer doesn't like the location. "Uh, I don't want to drive all the way out there!". So, they ask again. Because the location will obviously change if you ask me a dozen times.
Or when we don't have a product...someone will ask me "Well, who else carries it?". Fuck if I know. "Have you tried walmart?" (Which almost always results in a long tirade against walmart. I personally don't care about their crusade against the evil happy face. It's still not going to change my response.).
Then there is that "Do you think that X will have it?", and they won't take MAYBE for an answer.
Actually, I'm sure that my "maybe" will become "But the people at the craftstore told me you definitely have it!"
See, I told you, long rambling post. I am sorry, there is no way you can get those precious moments of your life back.
But Walmart might have some.
Why do customers think that I should know how to get to all of the other locations of my store?
And why would they assume that the other associates would know how to?
I love it when they call, and want something we're out of, or only have a small number of what they wanted...so I offer the numbers to the other locations. "Which is closer to me?" I'm not allowed to say "beats the hell out of me...". Or they'll say "How to I get to the one in location x?". I seriously don't have a freakin clue. Granted, some of my co-workers do, so I'll hand the customers off to them...but come on.
With customers who are actually in the store, I try to get them directions. Is it wrong for me to offer the folks on the telephone the number of the other location?
It's been a common thing with customer calls the last few days I've worked. And it's mostly bothering me because of the rude tone of the folks on the phone.
Some of them expect me to put them on hold and call the other locations for them. Which would tie up two of our lines. I'm sure corporate probably disagrees, but I say the customer was perfectly capable of calling OUR location, I'm sure they can handle calling the other location. Especially for certain things. Because if I needed to relay stuff to the customer, it would just become a silly slap stick comedy routine. Or something.
BTW, I can see why a customer might expect me to know how to get to other locations of my store, but once I've told them I cannot give them that information, they could...be less mean about it. But that's okay. If all else fails, we have the phone numbers to the other locations. It's not hard. Just mildly annoying.
It's the folks who want to know how to get to places that haven't got anything to do with our store who really irritate me.
Customer came up to me..."Someone told me their was a floral shop/Bridal shop/upscale something or another nearby...how do I get there?" "I don't know". So, she repeated herself. And I told her, I didn't know. Because in the two seconds since she first asked the question, I did not suddenly become the freakin atlas for the area. I directed her to customer service "Maybe she could tell you?". She didn't like my suggestion.
Or when I do happen to know where something else is...but the customer doesn't like the location. "Uh, I don't want to drive all the way out there!". So, they ask again. Because the location will obviously change if you ask me a dozen times.
Or when we don't have a product...someone will ask me "Well, who else carries it?". Fuck if I know. "Have you tried walmart?" (Which almost always results in a long tirade against walmart. I personally don't care about their crusade against the evil happy face. It's still not going to change my response.).
Then there is that "Do you think that X will have it?", and they won't take MAYBE for an answer.
Actually, I'm sure that my "maybe" will become "But the people at the craftstore told me you definitely have it!"
See, I told you, long rambling post. I am sorry, there is no way you can get those precious moments of your life back.
But Walmart might have some.
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