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Okay, so I just got a second job at a grocery store as a cashier. I've been working the cash register for 2 days, and I do pretty well with it.
So, I'm ringing stuff up as usual, and I get four gift cards. No biggie. I scan them, and put them in their little bag that prevents them from getting wet and icky from everything else.
The older couple that was buying the cards then decided to hand me two coupons, for Buy One Get One Free.
No problem. OR SO I THOUGHT.
I didn't know how to work it exactly, but got it right the second time. There were two cards at $2.69, and two at $1.99. I put the free ones under $2.69 and $1.99, so they can get the most for their cash, as opposed to getting both $1.99 cards for free.
This old lady was utterly convinced that she could get another $1.99 off. I explained to her what I did, and I did it that way so she would save an additional $0.70 cents or so. Her argument was that, "I got four cards, and I should get the $1.99 off." I thought she didn't understand what I was trying to do, so I explained it again.
I guess her husband at one point had some semblance of what was going on. He even tried to explain it to her. But after a while he decided that I was trying to rob him of $1.99 and said that it's "big business". The next guy in line, who couldn't see the screen and had no idea of what was going on (only aware of the fact that I'm a mindless employee, and that my wrongdoings are preventing him from getting home 2 minutes earlier) agreed with them, and said that I was definately trying to rip them off.
I thought the same story presented by an authority figure would cool their jets, so I called one over, and he said, "Oh, okay, I see what she's doing." and opened his mouth to explain something.
What that something was, exactly, I'll never know, because she demanded her free card. My manager said, "Alright, here," and voided another card. The three people involved went on gloating, because they emerged victorious in slaying the evil beast of a stealing cashier, made a few snide remarks, and left.
Sheesh. I would have admitted and severely apologized if I did it wrong. I asked her to explain it to me a few times, just so I can be absolutely certain I knew what I was doing. It was like this:
"I want that blue ball."
"What, this ball? It's red, and the only one left."
"No, it's blue, could you please get it for me?"
"There are no blue balls, only a red one."
"I want that blue one."
So I can imporove: Just out of curiosity, would most managers be pissed in a situation as such?
So, I'm ringing stuff up as usual, and I get four gift cards. No biggie. I scan them, and put them in their little bag that prevents them from getting wet and icky from everything else.
The older couple that was buying the cards then decided to hand me two coupons, for Buy One Get One Free.
No problem. OR SO I THOUGHT.
I didn't know how to work it exactly, but got it right the second time. There were two cards at $2.69, and two at $1.99. I put the free ones under $2.69 and $1.99, so they can get the most for their cash, as opposed to getting both $1.99 cards for free.
This old lady was utterly convinced that she could get another $1.99 off. I explained to her what I did, and I did it that way so she would save an additional $0.70 cents or so. Her argument was that, "I got four cards, and I should get the $1.99 off." I thought she didn't understand what I was trying to do, so I explained it again.
I guess her husband at one point had some semblance of what was going on. He even tried to explain it to her. But after a while he decided that I was trying to rob him of $1.99 and said that it's "big business". The next guy in line, who couldn't see the screen and had no idea of what was going on (only aware of the fact that I'm a mindless employee, and that my wrongdoings are preventing him from getting home 2 minutes earlier) agreed with them, and said that I was definately trying to rip them off.
I thought the same story presented by an authority figure would cool their jets, so I called one over, and he said, "Oh, okay, I see what she's doing." and opened his mouth to explain something.
What that something was, exactly, I'll never know, because she demanded her free card. My manager said, "Alright, here," and voided another card. The three people involved went on gloating, because they emerged victorious in slaying the evil beast of a stealing cashier, made a few snide remarks, and left.
Sheesh. I would have admitted and severely apologized if I did it wrong. I asked her to explain it to me a few times, just so I can be absolutely certain I knew what I was doing. It was like this:
"I want that blue ball."
"What, this ball? It's red, and the only one left."
"No, it's blue, could you please get it for me?"
"There are no blue balls, only a red one."
"I want that blue one."
So I can imporove: Just out of curiosity, would most managers be pissed in a situation as such?
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