I am usually really good at holding in my thoughts when dealing with an idiot customer, but towards the end of a horrific 8.5 hour shift today, one just slipped out. This may be the first time that I have suddenly said what my brain was thinking at the time.
This particular SC has quite a history with us. He isn't too bad, just very annoying and somewhat demanding. One time, we had a promo going on where we gave out one free movie for every 5 movies rented. We used a punch card for this...and the night this SC came in, we were out. So, he demanded a manager (even though he was renting ONE movie), and eventually got a free rental for no apparent reason.
Anyways, here is what happened today...
First, he came to the counter, laughing snobbishly that all of the good new releases were rented out, as if I could really do anything about that.
Me: "Everything all together is $8.46"
SC: "Wow, how much is each of these?"
Me: "$4.23 with tax...it went up 40 cents recently."
SC: "Well it looks like I have to go to Netflix now."
Me: *sarcastically/unusually happy sounding* "Well, that's fine with me!"
SC: *makes outraged sigh* "Well that makes me want to use it more now!"
Me: "It's not my decision where you rent..."
Anyways, we got through the transaction. I can see a complaint to a manager for this one because this guy is such a douchebag. I honestly didn't care where he got his stupid movies, so I told him! Heh...he didn't like the fact that I wasn't saddened by his "departure" from our store.
Just to be a bigger jerk, I added a note to his account (exact formatting with the caps...we have old computers):
!
CUSTOMER IS USING NETFLIX
FROM NOW ON (SO HE SAID)
...INTERESTING FACT B/C IF
YOU'RE READING THIS, HE IS
RENTING HERE AGAIN!!!
08-24-06
This particular SC has quite a history with us. He isn't too bad, just very annoying and somewhat demanding. One time, we had a promo going on where we gave out one free movie for every 5 movies rented. We used a punch card for this...and the night this SC came in, we were out. So, he demanded a manager (even though he was renting ONE movie), and eventually got a free rental for no apparent reason.
Anyways, here is what happened today...
First, he came to the counter, laughing snobbishly that all of the good new releases were rented out, as if I could really do anything about that.
Me: "Everything all together is $8.46"
SC: "Wow, how much is each of these?"
Me: "$4.23 with tax...it went up 40 cents recently."
SC: "Well it looks like I have to go to Netflix now."
Me: *sarcastically/unusually happy sounding* "Well, that's fine with me!"
SC: *makes outraged sigh* "Well that makes me want to use it more now!"
Me: "It's not my decision where you rent..."
Anyways, we got through the transaction. I can see a complaint to a manager for this one because this guy is such a douchebag. I honestly didn't care where he got his stupid movies, so I told him! Heh...he didn't like the fact that I wasn't saddened by his "departure" from our store.
Just to be a bigger jerk, I added a note to his account (exact formatting with the caps...we have old computers):
!
CUSTOMER IS USING NETFLIX
FROM NOW ON (SO HE SAID)
...INTERESTING FACT B/C IF
YOU'RE READING THIS, HE IS
RENTING HERE AGAIN!!!
08-24-06
Comment