"Stop that Plane!!!"

[Peppergirl]

Customer gets off plane in Atlanta and realizes he's left his drivers license on the plane. How he knows this, I'm not sure. Anyway, he apparently realized this at the car rental counter, when they asked him for his license to rent the car.

Now, the logical thing to do would be to run over to the airline counter and see if he can get back through security to go back to the gate he came from, right?

But, since this is Customers Suck, so ya'll know that's not what happened.

He decides to look at his itinerary, and call his travel agent - who is sitting 450 miles away in Cincinnati. The conversation went like this:


D - My coworker
SC - well, you know.

D: "Thanks for calling ....... This is Diane (my co worker)"

SC: Hysterically spills story about the lost license, in his most dramatic fashion. He kept referring to the flight attendant as a 'stewardess' which shoes you how backward the guy must be, anyway. "You simply MUST get ahold of this STEWARDESS and have her RETRIEVE my license. STOP THAT PLANE from TAKING OFF!!!"

D: ..... (speechless for a second)

SC: "Hello!!!! Are you there?"

D: (regains composure) "Sir, can I have your name and your current location?"

SC: "My name is Dummy McDougal and I'm at the Atlanta airport. I just left Delta flight XXXX. Are you going to call that Stewardess or not??? I don't have TIME For this!!!"

D: "Sir, I don't have a way to reach the FLIGHT ATTENDANT that you're speaking of. May I place you on hold so that I can get my supervisor?" (And also to laugh hysterically at you and tell all my co-workers so that they can get a laugh too)

SC: "Yes, but HURRY UP!!!"

D then relates story to me, and calls supv. Supv laughs and asks why he didn't simply just go to the counter and ask for an escort back to security. Or for them to page the gate to check the plane. Well, these are LOGICAL questions, which have NO PLACE in SC land. Supv tells D to call Delta Sales support. She does. Delta sales support laughs and tells her to go back to the customer and tell him to GO TO THE COUNTER and have the gate PAGED.

The bummer part? By the time she got back to the call, SC had hung up.


Seriously, folks. If one of you lost your drivers license, and you suspect that it's on the plane that you just de-boarded, what would YOU do?

I also can't fathom why the 'stewardess' would have taken his license in the first place. According to D, he sounded well over the drinking age so she'd be surprised that he was carded. The fact that he's referring the the flight attendant as a STEWARDESS also shows his age.

We're taking bets on how long it will take for this idiot to call back in and cry that we didn't help him.

[ShinyGreenApple]

I'm at the Atlanta airport.

"Good luck searching that haystack, sir, have a nice day!"


The Atlanta airport deserves its own ZIP code.

[mariamousie1]

Dallas/Fort Worth is huge too. I had to travel from one gate to another on one of those carts and it took about 20 minutes. I did buy a "Don't Mess with Texas" thimble though. It looks like a cowboy hat!

I guess that guy panicked and was like "OH NO plane will take off without my licence somebody do something" so went with his first instinct: Order someone over the phone to fix it.

[PorkChop]

What a moron!

Atlanta and Dallas/Ft Worth are huge!

[princess4life]

my first thought would be to go to the closest person that works for that airline and explain to them the situation. I would never have thought to call my travel agent.

[Peppergirl]

my first thought would be to go to the closest person that works for that airline and explain to them the situation. I would never have thought to call my travel agent.

Thanks, that's what we were thinking too. A few of us have been in the business almost 20 years and have never seen anyone do that.

I wanted to scream 'put on your big-boy pants and go to the counter and ask them to page the gate' in the background...but somehow I think that would have been less-than well received by the SC.

[crazylegs]

Now, the logical thing to do.... <snip>

you see, there you go again applying this new fangled 'logic'. Customers don't want 'logic' or 'sensible' they just want *it* NOW! Doesn't matter that it doesn't make sense, the customer is obviously the Supreme Commander of the Universe and as such his will will be obeyed.

[TryNotToBeThatOne]

Okay, when my aunt left her purse at the airport a couple years ago, she apparently decided to use that little-known technique, sometimes called 'logic' to retrieve it. She drove back to the airport, looked at where she'd left it (it wasn't there) & then asked for security.

Security turned it over to her without a hassle, mostly because this airport was so small, one person worked all the airline counters and told my aunt that the security person was in the restaurant. But of course, my aunt was too busy being teased for forgetting her purse to be a SC.

[Cyphr]

you see, there you go again applying this new fangled 'logic'. Customers don't want 'logic' or 'sensible' they just want *it* NOW! Doesn't matter that it doesn't make sense, the customer is obviously the Supreme Commander of the Universe and as such his will will be obeyed.

time for the bad video jokes: if they were the supreme commander shouldn't they be walking around in their giant armored robot with massive laser cannons on it?