This one is a few months old, but it still baffles me.
Everyone who answers phones has gotten the odd person (or maybe it's not so unusual) who insists on arguing with you when you inform them they have the wrong number. This woman argued--but there was a twist.
Um...what?
Everyone who answers phones has gotten the odd person (or maybe it's not so unusual) who insists on arguing with you when you inform them they have the wrong number. This woman argued--but there was a twist.
Me: Good evening. Thank you for calling YYY Car Dealership. How can I help?
Customer: Is this ZZZ Daycare?
Me: No, this is YYY Car Dealership.
Customer: OK, well, I need to arrange for my daughter to stay late tomorrow.
Me: I'm sorry, this is not a daycare. This is a car dealership.
Customer: Look, I know what number I called. You need to learn to do your job.
Me: I apologize for the inconvenience. I can look up the number to ZZZ Daycare if you'd like.
Customer: No, because this IS ZZZ Daycare. Your supervisor is going to hear about this! Where did you say you work? YYY Car Dealership? What's your number?
Customer: Is this ZZZ Daycare?
Me: No, this is YYY Car Dealership.
Customer: OK, well, I need to arrange for my daughter to stay late tomorrow.
Me: I'm sorry, this is not a daycare. This is a car dealership.
Customer: Look, I know what number I called. You need to learn to do your job.
Me: I apologize for the inconvenience. I can look up the number to ZZZ Daycare if you'd like.
Customer: No, because this IS ZZZ Daycare. Your supervisor is going to hear about this! Where did you say you work? YYY Car Dealership? What's your number?
Um...what?
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